Address: Main Rd, Underwood, Nottingham NG16 5GQ, United Kingdom
Phone: +441773713936
Rating: 4.0
based on 363 reviews.
Service
Pros:
"Thank you to Sharon and Lisa for being so accommodating and making us feel welcome. A true credit to your pub."
"Lisa was an absolute star with the kids managed to get them to join in for all of the pizza party and not be attached to their phones."
"Special mention to Claire who brought our food and drinks, she was so lovely and seemed to be running around helping everyone but never stopped smiling even though she was clearly very busy."
"The staff could not have been nicer or more attentive."
"The host Vanessa was amazing. Very attentive to all the kids and made it so easy for us."
"Stopped off here this afternoon for the first time for a quick drink and bite to eat... We didn't have to wait very long either which was really good."
"The staff were very helpful."
Cons:
"For the prices paid here the food and service is not up to scratch 35 min wait time on a starter."
"Honestly not very good service at all, had to wait 20 mins for one pint of Pepsi Max after ordering on the Stonehouse app."
"Service was slow. It took over 2 hours to eat our meal."
"Appalling service. No apologies not even from the chef who came out."
"The food was good apart from big lumps in the mash potato and the service was appalling."
"Staff not very good. We had booked in as a party of 13 and were seated with 12 places."
"The waiter clearly didn't know what he was doing and was wearing a ridiculous scary mask."
Food Quality
Pros:
"Love the roast potatoes and all the veg I had was cooked just how I like them."
"Visited at 3pm on a Sunday and everything was cooked to absolute perfection."
"Came in the other day with one of my mates, had one of the best burgers I've ever had whilst in a pub."
"Had a family breakfast, had a very warm welcome when we arrived, the place was lovely and clean, and the food was amazing."
"The food was lovely, hot and very tasty, with lots to choose from."
"Food was delicious and such a beautiful view too."
"We had a carvery and the food was lovely, especially the meat. I had beef and my partner had the gammon. Melted in your mouth."
Cons:
"The bun was like cardboard."
"Also the loaded fries was disgusting and should have gone in the bin."
"One of the specials was a prawn + salmon wellington, which again took over 40 minutes to come and was lukewarm."
"The mash was like glue."
"The portions of macaroni cheese were appalling."
"The fact the food was cold, and meat really fatty made it an expensive night for 3 dinners which were hardly touched."
"Food was awful. Dried up and hard. Beef was all fatty. Inedible!!"
Ambiance and Cleanliness
Pros:
"The seating area near the conservatory is cosy and well decorated!"
"The overall atmosphere of the place was great, I would definitely come again."
"Nice clean venue that was really family friendly."
"Lovely little pub nicely situated on the fringes of the countryside with a nice cosy family feel."
"Inside was well kept and tables were being wiped down after they were finished with ready for the next customers."
"Great venue for families!"
"Nice place, the view from the car park is amazing."
Cons:
"Disappointed. Table reserved was exceedingly small for 4 people."
"Just looking around while I sat there, waiting for the meal I didn't get - the decor needs updating, or at least painting, it just looks totally tired, table was also wobbly and sticky as hell."
"Toilets were the dingiest public toilets I’ve ever seen and the ceiling was absolutely covered in mould."
"Very very hot and very uncomfortable to sit and eat in."
"Very dated pub, needs returning!"
"Cleanliness could use some work - My table was stickier than a limpet doused in superglue."
"Bits of mess all over the floor and is just generally lacking in tidiness."
Staff and Management
Pros:
"The lady on duty was so helpful and seemed very proud of her workplace which was lovely."
"We noticed for how busy the establishment was, the staff were organised, clearing tables for the next customers within minutes being seated."
"Staff were amazing, really helpful and always greet you with a smile."
"The staff are always friendly and helpful, Colin and Jakob are always happy to help and even when rushed they are always polite."
"The staff were very busy but still made sure we were well looked after."
"I go regularly to meet up with my friends for breakfast, the staff are always friendly and very helpful and the food is beautiful."
"The staff on duty was lovely and efficient!"
Cons:
"And then you had 4 staff on the tables where dirty and not set up."
"The staff were totally overwhelmed, and the pub ran out of food!"
"The turnover in staff is crazy I presume they are underpaid and overworked as nobody stays longer than 6 months."
"Staff was light on the ground behind the bar as well as the carvery station."
"Not a great experience today!!! Been here numerous times before and never had a problem. Today however seemed very short staffed."
"The manager was trying to help serve at the bar but was so overwhelmed with the line of people waiting to complain."
"Today however seemed very short staffed and the staff on was stressing around and not actually doing anything."