"Service was very fast and staff were friendly and helpful."
"Staff all friendly without being obtrusive."
"The staff were very friendly and attentive."
"Staff were very lovely, always checked if wanted more drinks or anything on their way past our table."
"Very friendly and helpful service."
"The staff were warm and friendly."
Cons:
"However the vegetarian options on the menu are disappointing, with halloumi everything."
"Plenty of staff but not working efficiently."
"Overall impression was the staff could not be bothered to be there."
"However I found the manager highly rude and obnoxious."
"Staff were short with us bordering on rude."
"Unfortunately the staff were awful, literally the most grumpy unhappy people on the planet."
"The waitress came across moody, as if she didn't want to be there."
Food Quality
Pros:
"The food arrived quick, and was of a good pub standard."
"Nice big portions, very good value."
"Good range of well conditioned regular beers and real ales, great food, regular live entertainment and friendly staff."
"I ate the best cod and chips ever!"
"The food was beautifully cooked, fresh and tasty."
"Food was incredible. Not normally generous on food scores unless it's perfect."
"Incredibly fresh seafood."
Cons:
"Custard only luke warm and apple was a tad watery."
"Beef was a little chewy and didn't have much flavour."
"On this visit the food was a little disappointing. (I had the mussels but a lot of them were closed so ended up expensive for what I could actually eat)."
"Food wasn't up to much had to send the dessert back very bland."
"The portions are definitely smaller and the whole menu has shortened and is now more expensive."
"The food was really awful. We had the hot and cold seafood platter, which tasted of very little."
"The food was not good at all.. Starters burnt or underwhelming."
Atmosphere and Location
Pros:
"Lovely safe environment (pub garden) and welcoming atmosphere."
"Perfect place if you fancy a bite and a scenic location next to the lock!"
"The place was lovely and picturesque."
"Charming place, very calming atmosphere. Right next to the sea wall."
"Good safety procedures in place. Lovely friendly staff."
"Friendly pub by the sea wall and lock in Heybridge Basin."
"The location is wonderful."
Cons:
"Lovely, no wheelchair access inside but ladies let us in side gate to garden out back."
"Only downside was the amount of wasps need more wasp traps around."
"The barn where we sat needs a dressing up I feel. It can be quite depressing and bare."
"Some local drunks were verbal on the inside part which held that area unoccupied during my visit."
"asked for a ashtray as was in the garden ... To be told it is a non smoking garden!"
"Unhealthy, unhygienic and bad atmosphere....AVOID!!"