Halfords Autocentre Southfields London Reviews Summary

Customer Service

Pros:

• "Very professional and polite staff."
• "A great team at Halfords Southfields. Professional, helpful and will go out of their way to help."
• "The mechanics and receptionist at Southfields are very friendly and knowledgeable."
• "Friendly team who are fast and efficient."
• "Unbeatable customer service by the team."
• "Really lovely service from everyone at Halfords Southfields."
• "The staff are really friendly and helpful. As a woman going to a garage, I’ve always had confidence in the advice they have given me."

Cons:

• "I received no receipt for payment or any email/phone call."
• "Disgraceful service and will not be returning in future."
• "No customer service too if you go here it will be a grave mistake this place should shut down ASAP."
• "Dreadful experience at Halfords."
• "Absolute scammers, removed a fuse to act like the horn didn't work just to fail an MOT... Fuses don't just fall out!"
• "On hold for 40 mins. No one's answering, cars been in the garage since Monday."
• "Service was not completed correctly."

Communication

Pros:

• "Upon collection of Vehicle I was given the full run down of what was done."
• "I was informed of the schedule for the work."
• "Car was fixed, and where repair couldn't be done, I was informed about."
• "Invoice sent straight away via email."
• "I was called as soon as all the work was completed."
• "The man who done my car was very informative with answering the questions I had about repairs."
• "Good communications too, letting you know what needs to be done, how long and at what cost."

Cons:

• "I had also contacted Halfords via email and their contact form, but didn't get a response for several days."
• "I had no call to update me."
• "Again I didn't get a call and had to wait until the following day to collect it."
• "The receptionist manager could not update me as to when my car would be ready."
• "I tried calling the autocentre directly but nobody answered."
• "Nobody called me to let me know."
• "They said they would call with a quote for replacement but no call received."

Quality of Service

Pros:

• "MOT done again. On time and professionally as they usually are."
• "Was finished in a few hours."
• "The work appears to have been done to standard."
• "Ian and the team were friendly and professional. They were very quick at fixing the issue and took the time to explain everything to me."
• "Major service and MOT. Honest and competitively priced job."
• "I had an MOT and then some repairs and a engine light check. Better than going to a main dealer."
• "They correctly diagnosed the problem, sorted it out quickly and cheaply, and were nice to deal with."

Cons:

• "Will not be going back."
• "I recommend this garage."
• "DO NOT TRUST THESE PEOPLE. Go to a proper garage."
• "Please do not waste your money on such service!"
• "Had very bad experience with my van today."
• "Service was not completed correctly."
• "He just stared at me blankly and said oh well we’re too busy."