Wendy's Reviews Summary

Menu Variety

Pros:

• "Large menu, Dave's triple combo was fantastic."
• "The ordering process was easy through the self service and I had my food within a minute or two of ordering."
• "The Coca Cola freestyle machine offered lots of choices including Mezzo Mix which is usually a European exclusive."
• "Plenty of seating, and loads to choose from on the menu."
• "Very clean and friendly, lovely staff, and very fast to order and prepare food."
• "The menu is quite interesting with the baconator and the triple Dave being highly recommended."
• "Appon arrival you are required to join the line outside if you want to eat inside."

Cons:

• "Food is cold, the soda is not even cold, and you know when fizzy drinks lose their 'fizzy' when they are left for too long? Exactly like that when I got my drink from the machine."
• "The Coke machine produces drinks that are so watered-down that you might as well be drinking water."

Food Quality

Pros:

• "It was good food, more on a par with 5 guys rather than the more common burger restaurants in town."
• "The Dave’s Double burger was delicious. The fries are good too."
• "The flavors danced on my taste buds and left me craving for more. The attention to detail in each dish was evident."
• "The burger itself was really juicy, filled with tasty meat patties, crispy bacon, cheese, and sauces."
• "The burgers the Dave's was like a whopper that doesn't disintegrate absolutely lovely."
• "The chicken classic was like a MC crispy with premium chicken and batter with pickles this burger is delicious."
• "The quality of meat in the burgers I rate highly and the chips are crispy and flavorful."
• "The food had a distinct flavor that we all appreciated, and my friends even suggested we go there again sometime."

Cons:

• "Ordered through just eat, got someone’s else’s order worth £12 while my food was nowhere to be seen."
• "The burgers were somewhat soggy, one drinks machine was broken, the other served only lukewarm flat drinks, no ice available."
• "I'm used to Wendy's in the US, and this was just a sad reminder of how poor local management can ruin something."
• "The only downside is the place needs someone to clear tray sand tables it wasn't good."
• "The refilling machine was not good at all. I chose to have Diet Coke from the machine and it was hardly cold, was flat and tasted odd."
• "Food is cold, the soda is not even cold, and you know when fizzy drinks lose their 'fizzy' when they are left for too long? Exactly like that when I got my drink from the machine."
• "The prices just keep creeping up and up here. I know inflation is somewhat to blame, however at the end of the day this is just another fast food outlet - not fine dining."
• "Poor quality burger. Crowded place with not enough seating - you have to wait for a table to become free, while your food cools down to tepid."

Service and Staff

Pros:

• "Staff helpful enough, but didn't need much help,and polite."
• "The staff were friendly and the atmosphere was pleasant."
• "The warm and friendly staff made me feel right at home."
• "I rank it up one extra star for the service, the local staff seems to be doing their best, the waiting time was minimal, and I did get some chilled cans after asking."
• "The interior is also ok."
• "Staff were very lovely and enthusiastic, beautiful clean restaurant."
• "Very fast service after ordering from the machine."
• "The staff were friendly and professional. Order arrived relatively fast given it was quite busy."

Cons:

• "Absolutely diabolical. Ordered through just eat, got someone’s else’s order worth £12 while my food was nowhere to be seen."
• "The guy who answered the phone at Wendy’s didn’t even listen to what we had to say."
• "Despite being in the center of reading, it was really empty, a bunch of teens were sitting there using foul language without ordering anything while waiting for their bus.. it just made me feel uncomfortable to even be there with my wife & baby."
• "The food had a distinct flavor that we all appreciated, and my friends even suggested we go there again sometime."
• "The place is less than a year old and it looks neglected in terms of the food."
• "The only downside is the place needs someone to clear tray sand tables it wasn't good."
• "The staff have always been friendly on visits but there is always an issue with food coming wrong or ordering an item at self service only to find out its not available."
• "The service was fine. Staff good and friendly... I ordered the children's Cheese Burger Meal, and it was awful!!!"