Halfords Autocentre Finchley Reviews Summary

Customer Service

Pros:

• "Really efficient turn around and professional throughout."
• "Turned up a bit early for my slot, they spotted my car pulling in and had the paperwork all ready for me."
• "Great service, kind helpful staff with wonderful Customer service skills."
• "Alf and the team were great. I booked online to replace a tyre, but I mistakenly arrived a day early to my appointment; I was accommodated without any delay."
• "Was told the car would be ready for 4pm, got an email and phone call letting me know it was done at 3:30pm."
• "The staff at this garage are fantastic, particularly Brendan. They've done everything they can to help me!"
• "Everyone was nice and friendly and didn't seem to get pushed on any thing I didn't need."

Cons:

• "Only a 1 star as no options for 0 stars. Staff could do with some customer service training, Very unhelpful person on reception."
• "Showed up for MOT booked and paid for online. Got there and was told they were unable to do it as internet was down."
• "Booked appointment over the phone for MoT, on the day, they failed to honour it."
• "Don’t take your car to Halford in Finchley they are a liar."
• "Keep away from this place I warn you they damaged my door, damaged my engine, plus broke the plastic covers on my headlights and denied any accountability."
• "Attempt to scam - or more likely just too busy to do a proper check?"
• "Free checks are a scam!"

Booking and Scheduling

Pros:

• "Job booked online easy and all went to plan."
• "2nd year running and nothing has changed still great service booked my car in for a mot and service on the internet."
• "Booked online for some new rubber, choosing my day and time slot."
• "Booked an MOT here and got an appointment within a few days."

Cons:

• "I booked my visit over the phone in advance, but when I got there they said there was no record of booking."
• "Firstly, I was booked in on the wrong date, so had several calls asking why I had not been in."
• "I booked my van for diagnostic check 2 weeks ago using their online website and when I showed up they told my booking must be cancelled because the van literally won’t fit in their garage, total waste of time."
• "Booked my car for MOT but did not received a confirmation email."
• "Awful service! Had my MOT booked on a Saturday... nobody had called me so I phoned the garage and was told by an automated message it was closed."
• "I was specifically told that I would get a call to let me know when my MOT was done, well I ended up having to call them myself because I never got a call or an email to let me know...no communication!"
• "The company did not have the courtesy to advise the customer that they were unable to do it and save me a wasted journey."

Quality of Work

Pros:

• "SIMON at Finchely Halford has done a fantastic job aligning my wheels."
• "I left the car with a misfiring problem they changed coil and spark plug, they also found a problem with the fuel pump and they changed it."
• "Were brilliant today helping me out with an issue - was able to book in for the next day and they diagnosed and fixed the problem within 15mins."
• "Very honest outfit. Brought car in for a puncture repair. The technician learned that the nail had not penetrated the tyre and the repair was not actually necessary."
• "Took my car for an oil and filter change and they got the job done quickly and efficiently."
• "Fantastic service today by Joe Fernandez, came to have a tyre changed and took less than 30mins. Brilliant communication and great job done on the motor."
• "My MINI's MOT and tyre replacement were completed within an hour - for the second year in a row."