Horse & Groom - Pub & Grill Reviews Summary

Ambience & Atmosphere

Pros:

• "The whole place just feels so warm and cosy."
• "It's lovely inside and has cosy corners and a log fire in Winter."
• "The pub has a great layout and a lovely atmosphere."
• "This pub has a great feel to it."
• "Great atmosphere also."
• "Lovely food, really nice atmosphere."
• "The Horse and Groom has a friendly welcoming atmosphere."

Cons:

• "Management seems to make up his own rules to favored clientele which seems very unfair."
• "Nice pub with a good pub quiz on a Thursday night. Took off 2 stars because the bar woman kept telling us off because we were slightly noisy."
• "What a disappointment and no wheelchair access signs."
• "Compared to pre-covid, this was appalling."
• "A total disgrace to the profession of hospitality!"
• "Covid and distance for tables were shocking."
• "Very disappointed with was some of the staff were wearing the face coverings on top of their heads instead of over their faces."

Service

Pros:

• "James was very welcoming, there was a great choice of food and we all enjoyed our delicious meals."
• "Very good polite and informative staff."
• "The lady who brought out our meal was very welcoming. She looked happy in her work."
• "The staff are extremely helpful and you feel very safe during this pandemic in their structured policy."
• "Super meal and great staff. Extremely helpful and knowledgeable with regard to product on menu."
• "Excellent friendly staff."
• "Staff are always polite and helpful."

Cons:

• "The service was slow due to being busy and short staffed."
• "Service was very slow and impersonal."
• "Takes an age to get served though and bar staff look fed up."
• "The customer service was terrible."
• "Waited over a hr for food."
• "Staff were stretched and overrun."
• "Service was awful - kept having to ask them to take orders and prompt for when food was arriving."

Food Quality

Pros:

• "I had the chicken supreme! Lovely! Mash, chicken kale n roasted red onion. YUMMY."
• "The food was served promptly and was delicious."
• "Excellent food"
• "The food was fantastic and great value for money, I would happily recommend it to anybody."
• "Food was excellent especially with vegan options and vegetarian."
• "The seabass fillets was cooked to perfection the scallops and prawns were perfect too."
• "The food here is always delicious."

Cons:

• "Salmon was not grilled and looks nothing like the pic on the menu."
• "The breakfast was shocking! Bacon burnt the toast cremated."
• "The Seabass with risotto was not very nice."
• "It was lukewarm, under seasoned and the turkey felt like it had been pumped up."
• "The fish was nothing like you would get from any local chip shop and my wife’s scampi was cold."
• "The 'Old Epping' sausage looked promising but was also hard, I can only assume that this was due to the amount of rusk and binder used in the manufacturing, and bland."
• "The only thing that let it down were the beans. They were pretty raw."

Value for Money

Pros:

• "All at a very reasonable price."
• "Newly refurbished. Pleasant staff. Extensive menus. We chose the meal of the day which, being Friday, was fish and chips. Massive fish in tasty batter. All this for £7 - what a bargain."
• "Excellant priced menu good value for money."
• "Thoroughly enjoyed this meal which was a faction of the price it would be in a lot of places."
• "The food is very reasonably priced compared to similar diners within the area."
• "For the price it is it felt like a steal."
• "The prices were excellent as well so we will definitely be back."

Cons:

• "Paid £7.39!!! for a 250ml glass of red wine."
• "Drinks very overpriced compared to local pubs around."
• "£9 for sausage & mash but sausage extremely poor quality and portion looks way bigger than it actually was!"
• "Food portions were very small for big prices!"
• "Prices have risen however portion sizes have shrunk."
• "Not very impressed with the Sunday lunch of topside of beef and pork loin at over £11 pounds."
• "I think it would be fair to expect something much better when I am spending around £70."

Facilities & Accessibility

Pros:

• "Big garden with playground, so little one had loads of fun too."
• "There's plenty of room inside and outside of the Horse and Groom for sitting and having a drink/meal."
• "The outside seating area has heaters for cold nights."
• "Recently had a make-over and now it's better then ever. Craft beers and gins and Rioja by the glass. Ample parking and a garden for children to play on climbing frames."
• "The pub is dog friendly."
• "Nice garden, sunny, stopped for a coffee."
• "Lots of seating outside and a large car park to the rear of the pub."

Cons:

• "Parking is atrocious."
• "Garden very untidy with lots of glasses and plates."
• "Garden looks unfinished and photos only show completed work."
• "No apologies no checking to see if the second serving was better."
• "Also take a small car as parking is tight."
• "As for accessibility we parked in the car park and went in the back door. There's quite a walk down a slope, two tight doors and a small step. It would be a struggle for a wheelchair user."
• "Nice beer garden, got stuff for kids to thrash out on... Just beware wasps in summer!"