Currys Reviews Summary

Customer Service

Pros:

• "Paul was great."
• "I always use carphone warehouse because I've always found them very helpful."
• "Halima, working in the Preston (Deepdale) branch, was superb."
• "Great welcome by a gent on mobile phones, then excellent service from Shannon in computers - lots of knowledge, shared in an un-patronising and friendly way, explaining pros and cons."
• "The young lady that looked after us, Chaima, was attentive, knowledgeable, efficient and charming."
• "From the minute we walked in until the minute we left the customer service was excellent."
• "The staff member was extremely helpful and knowledgeable."

Cons:

• "Poor Customer Service, Has customers waiting for hours."
• "Very poor store being passed pillar to post."
• "This is hands down the worst place in Preston if you are looking for customer service."
• "Arrived at 4:15 and the shop was shut even though closing time is advertised as 4:30, online and signage on the door."
• "Terrible customer service. The place was filled with more shop assistants than customers yet they were stood around talking to each other instead of to the customers."
• "Customer service really poor asked a gentleman so to look for an air fryer stock, did not bother, carried on walking around store."
• "The staff just stood around. They did not approach me to offer any assistance."

Product Availability and Stock

Pros:

• "Went in for Vacuum cleaner and toaster and came away with an additional kettle and a Nintendo switch lite!!"
• "Convenient location with its own large car park."
• "Stock a large range of household electrical appliances including the latest digital equipment."
• "A wide range of devices and gadgets for all your needs from ovens to TVs."
• "Needed a new dish washer went on click and collect. Good choice but went for a direct replacement made by Beko, placed the order, paid online, received confirmation email and 20mins later got the email to tell me my order was ready to collect."
• "When we asked to purchase an item which was not in stock they swiftly found out that a nearby branch had some and we were able to buy there."
• "Always good products and prices."

Cons:

• "Poor range of goods on display with large gaps on the shelves."
• "ABSOLUTELY AWFUL IF U GO FOR TVS OR HI-FI'S!!"
• "Shocking! Went in to buy a new Samsung tab. Saw what I wanted on display so asked for one. Sorry, I'm told, we don't have any that colour in stock."
• "I went for beats headphones but they don't have them in stock."
• "There really wasn't any products on display in the computer section."
• "Rubbish no help had to ask, had nothing in stock laptops."
• "Went in to buy a Samsung battery....they don't sell them......only online."

Staff Attitude and Knowledge

Pros:

• "Dean delivers a sterling service. He is Uber knowledgeable, friendly, considerate, a wonderful team member."
• "Harry in carphone warehouse was so helpful and patient with her and sorted it out."
• "The staff member was polite and very helpful in arranging what I required."
• "The staff were extremely knowledgeable and helpful."
• "Exellent Service staff they loaded washer into my car, couldn't fault the experience 👍."
• "As always fabulous there like family always look after me, go that extra mile."
• "We were left alone to look around (which we prefer) and when I told Ste in the store that I was interested in a product he got Natalie straight away to help us, they were both very pleasant and made sure that we had all the information we needed."

Cons:

• "The staff aren't really trained on what they're selling nor do they seem particularly interested in learning about the product lines in general."
• "Currys customer service is one of the worse I've experience their attitude is very poor and when you challenge them they hang up."
• "Mostly very nice and helpful staff, but there is one or two thick headed staff that would rather go into arguing with you."
• "Staff are terrible. Rubbish customer service for when you need to book a repair or collect a repair."
• "Staff not interested. Prices expensive."
• "He was helpful but didn't look like he wanted to be there."
• "The staff were extremely unhelpful and now have another printer they do not want as they were miss sold the printer and the benefits with the sale."