"Gabby in particular was excellent. Helping us resolve our issues over a 3 week period with clear guidance and very prompt replies to our emails, even on her days off."
"The staff are absolutely wonderful and go above and beyond with customer care to help you."
"The team were so lovely, helpful and thoughtful… not pushy in any way and happy to cater to whatever we needed."
"The staff were very knowledgeable, friendly and helpful. We will definitely be back for another look."
"Fabulous service from Lorraine via live chat and email."
"The customer service is brilliant and the staff are know everything when it comes to finding out more info on their products."
"Incredibly friendly and knowledgable staff."
Cons:
"Great until you need to claim under warranty. Our car seat broke after less than 18 months."
"Trying to get updates on the process was painful, no one responded to the online chat and every time we phoned we were fobbed off with 'we will pass it on to the warranties team' but they never phoned back when they said they would."
"No complaints about the products but online customer service was shocking. Firstly, no apology for a late delivery and secondly, I got rude and insulting behaviour when I pointed out the error on their website."
"They don't make it clear about returns or charges. Customer service is non existent like all the other reviews state."
"Cybex broken down for the second time. Repair was meant to be 10 days from 14/08. No real update on progress or pram over one month later. Customer Service non existent."
Product Quality and Selection
Pros:
"Really lovely store, well stocked with lots of great eco products to chose from."
"The store has everything you need for a newborn and the customer service is outstanding."
"Absolutely love this shop. The staff are so knowledgeable on all products and seem like lovely people."
"They are excellent quality & fantastic value for money."
"The stock that they have in the store is brilliant, such a wide range to choose from."
"The store also has amazing well selected products, and being eco/ethical is a bonus!"
"Shop is filled with absolutely gorgeous products for little ones."
Cons:
"The wrong pram arrived the second time after I had specifically told them what was wrong the first time."
"After 10 working days the wheels had still not arrived. I contacted the portal who took 2 days to respond and told me that the wheels were at a local off-license for me to collect."
"I brought 2 bibs from here that both said in stock with an estimated delivery time of 3 to 5 days. 7 days later still heard nothing."
"I have received awful customer service from the Natural Baby Shower after the wheels on our Babyzen Yo-yo broke."
"Car seat arrived faulty and I am as yet still waiting for a replacement because the company are discussing with a supplier the fault."
"Item arrived with a defect and when I emailed them about it (with photographic evidence) they said they needed to message there supplier about this and it will take up to 3 days for a response!"
"After I got a faulty Bugaboo, I’ve been chasing them for two days straight to get this issue resolved."
Delivery and Returns
Pros:
"We placed the order in store and the pram arrived a couple of days later at home - really easy!"
"Delivery was also very quick."
"We have placed a couple of orders with them, and our experience with both has been really good, at good prices, and with quick and easy delivery."
"We have purchased multiple times on Natural Baby Shower’s website and each time the process has been smooth and delivery super quick."
"When I’ve made an online purchase I’ve been kept up to date with the delivery date and sometimes even time depending on how it’s been sent."
"We did it online and it was delivered only a couple of days later."
"A quick phone call to confirm stock and purchase and the items were with us the following day."
Cons:
"It could be 5 stars but the delivery system is confusing! I have ordered the babyzen yoyo pushchair plus the bassinet, in the email that they send me was writing that they will be delivered together so I received one tracking number!"
"Ordered a push chair with a 2 week lead time and even called up to confirm this on the day I ordered this push chair for over £1000.00 to be told yes 2 weeks for delivery. Nearly 2 months down the line I have received part of push chair but missing the seat for the chair and now being told another month."
"Didn’t adhere to their own delivery timescales so the order was cancelled prior to dispatch."
"When I asked that the other items be sent to me I was presented with a menu of costly shipping choices!!"
"A 2.5 month waiting time is not acceptable."
"Do not proceed to create a return label they will push you to do this rather than cancel your delivery and dispatch because once your returns label is processed the returns fees are then deductable."
"Now waiting for my pushchair to be collected from me and refunded, also cancelled another order I have placed with them as It’s over a week late."
Store Experience
Pros:
"We visited the store today and we had a great experience."
"This is a really good place to start your baby shopping journey. We found the assistants very knowledgeable around all the key brands."
"I will definitely go back and highly recommend this fabulous shop. Thank you NBS!"
"Such a beautiful store!"
"The store is BEAUTIFUL."
"The store is amazing to browse. So beautifully laid out."
"Such a stunning baby shop! Beautifully sourced, eco-friendly and organic products."
Cons:
"Other websites are way more customer friendly!"
"I do not recommend this company if you have a shared mailroom, or apartment as they will omit important information on their deliveries."
"Really poor service. Spend your money elsewhere - I wish I had."
"Unless they sell something you absolutely can’t buy anywhere else - I would highly recommend to avoid."
"Don't bother using this company. You can find similar or the same price elsewhere on the net."