The Baby Store Reviews Summary

Customer Service

Pros:

• "Service is fantastic and employees are also really helpful in store!"
• "We came in a few weeks ago to look at prams for our baby due in October 2023 and the staff were just brilliant."
• "Staff are always extremely polite and helpful."
• "The baby store were flexible when it came to placing an order and then collecting in the future, they helped us fit both car seats."
• "The staff went above and beyond to assist us, showing us which ones best suited our needs."

Cons:

• "Not all items were perfect; the wardrobe was damaged on delivery and the changing bag that came with the travel system was marked."
• "I visited the store to view and purchase a new mattress...the way in which the store manager, Donna treated me was easily the worst customer service experience of my life."
• "The lady was dismissive, unfriendly, rude and almost mean when I asked to be shown how to fit my car seat."
• "Very disorganised and honestly upsetting every time I remember that carseat conversation."
• "Terrible customer service and communication… ordered cot bed and was told it will be 4 weeks when rang after 4 weeks we was told it is 6 and they don’t know why we got this information."

Product Quality

Pros:

• "All the items we’ve purchased from this store are both beautiful and practical."
• "We bought a pram and some nursery furniture from the baby store. There was a wide range of stuff and the prices were good."
• "Visited the Baby store in Warrington for the first time with my husband looking for a pram for our first grandchild. On entering the store was very impressed with the variety of items they offered for the baby."
• "We have visited the baby store since we first found out we were expecting. I have bought so many little outfits, blankets and even personalised pieces from here."

Cons:

• "Ps carrycot hood doesn't close properly, probably a fault of oyster not theirs but not comfortable enough to ask them."
• "Also carseat is extremely hard without insert (you're supposed to rake out at a certain height) again, not sure if this is right but will write to oyster or another distributor for advice."
• "Bought a cot bed from this shop in store and was told it would be available within 4 weeks to collect. When chasing this 4 weeks later was told that it would be anytime in October as this what was on the order."
• "Bought a beautiful but expensive pram from the store.pram came badly damaged in visible place. It's been 9 weeks since my complaint and I've received no replacement nor refund."

Price and Value

Pros:

• "We went to The Baby Store in search of a compact pushchair to bring on holiday...when I mentioned that I had seen it on offer on another website, a member of the staff was pleased to match the price for us."
• "Bought prams for our little girls from here and now just purchased a pram for our first grand baby and wouldn't shop anywhere else. Lovely friendly staff and amazing quality products!"
• "Absolutely perfect. We ordered our pram and travel system, we were also able to pay as and when we wanted."
• "Visited the store this week. Staff were organised and understanding of what it was we were looking for. Felt completely safe as all safety measures were taken into account."

Cons:

• "Refused a refund on an item that doesn't fit but never been worn, despite the initial sales rep never advising when I purchased the item it was a 14-day returns policy."
• "Ordered furniture in January, paid for the first lot by February then the second part in April, refused to make delivery had to pick it up in dribs and drabs it is now August they have still not completed the order and still awaiting goods."
• "Items missing from a rather expensive order, ignoring all correspondence, been waiting months for matching items that come as a set!"
• "Will not go or buy again from here.. nothing but mither trying to get a pram collected. Staff rude, really quite rude.. say you have to book an appointment due to covid yet when we'd booked and arrived people just walking willy nilly into the store, no questions asked."