Address: 25-29 McFarlane St, Glasgow, G4 0TL, United Kingdom
Phone: +441415523998
Rating: 3.8
based on 382 reviews.
Customer Service
Pros:
"Thank you GPC Team and keep up the great work!"
"Julie helped us pick our pram today, we were completely lost as this is our first and it can be a scary experience but Julie made it very enjoyable and exciting!"
"Elizabeth was very friendly and full of advice to help us."
"Nicola... gave us everything we wanted to know and helped us with any questions and always happy to help us!"
"Ava was so patient in explaining how everything worked and was able to answer all questions."
"Shaun delivered all of my baby furniture and pram set today! Amazing service put all of the furniture in the baby’s bed room."
"Eilidh (I think!) was great showing us the different seats and their functions while we were choosing."
Cons:
"Dreadful service!"
"Was not received till the week after my due date."
"I wouldn't go back here if everything was free!"
"4 weeks till baby arrives and still no sign of the cot we ordered all the way back in June!!"
"Instead of receiving a phone call, tracking information or a simple email my furniture was dumped in my car port and left in plain sight for anyone to steal."
"Unfortunately for us, the due date was 11-09-21, and the pram and car seat had not been delivered one month before, as expected."
"The item did arrive 6 weeks later but we will never use them again due to the shambles of their logistics/communication."
Product Selection and Availability
Pros:
"Outstanding service and great selection."
"Such a huge selection and very easy to try out each one yourself!"
"The shop itself is well laid out and has a very good variety of products to choose from."
"We were amazed by the selection of prams and other baby equipment they had to offer."
"They stock a huge range of car seats, pretty much all brands you could every want and they're all available to view in store."
"Great range and choice of prams and nursery furniture with accessories and lots more."
"Visited the store today and was amazed at the choice of prams."
Cons:
"Place is an absolute shambles. Pram due apparently 8 weeks after purchase. Now 14 weeks after purchase and pram won’t be available for another 6-8 weeks."
"Pre-ordered a Joolz pram... they'd sold mine to someone else who couldn't be bothered to order in enough time, then forgotten to order another."
"Now 14 weeks after purchase and pram won’t be available for another 6-8 weeks."
"We were told there was discount taking it to £1425 but we’ve realised this is the price everywhere else including silver cross website direct so not really a saving."
"The item did arrive 6 weeks later but we will never use them again due to the shambles of their logistics/communication."
"We ordered a twin pram to arrive in October but it never appeared and we were faced with endless excuses and reasons that it wasn't arriving that seemed to change all the time."
"Absolutely disgusting service, I placed my order back in June of this year as my baby is due in November, to be told the manage my order would be in mid September."
Staff and Customer Interaction
Pros:
"Shaun went above and beyond to ensure that the pram was securely and safely placed in our vehicle."
"Got a delivery for the baby’s nursery from Shaun and Luke, they were excellent and very helpful."
"Shaun was great in that he brought all the items into the house and put them exactly where we wanted them."
"Great attention from Hannah who was very knowledgeable and helped us choose the perfect pram and nursery range."
"Claire, the store manager, came over to us and asked if she could be of any help."
"Claire the Manager again was extremely helpful and knowledgeable."
"Julie was excellent at showing all the prams I was interested in and was very patient."
Cons:
"Really disappointed with the service when I went to collect my items the staff were very abrupt and rude."
"They also got the delivery address wrong after telling them several times over the phone and in store."
"Ordered a car seat, took over 2 months to arrive. Emailed asking for updates during this time and heard nothing."
"Staff were not very forthcoming to help... very poor people skills."
"Had the worst experience."
"RUDE STAFF!... The member of staff also said my partner was 'doing her head in' which is an unacceptable way of speaking to a customer requiring assistance!"
"Trying to contact the pram centre was a nightmare as you are put in a queue for at least 20 minutes."