LMS Tyre’s MOT’s Wheel alignment & service centre Reviews Summary

Customer Service

Pros:

• "Absolutely great customer service and quality tyres including the fitting."
• "Highly recommended, professional and courteous service!"
• "Fantastic customer service, I highly recommend coming here for your tyres."
• "The customer service was second to none."
• "Really excellent service great staff great equipment all I have to say they are brilliant best and reasonable in the market."
• "The Customer Care Services is on point all day long!"
• "Amazing customer service as always!!"

Cons:

• "Scammers!! Charged me £25 to put on sealant then when I called a few days later they said it's £20 for sealant."
• "Scammers!! Charged me £25 to put on sealant then when I called a few days later they said it's £20 for sealant. Tyre went flat a few days later, went to another garage and I could see no sealant was even put on. I was charged £25 for nothing."
• "Unfortunately it’s very easy for these people to con their customers due to their lack of knowledge about tyres."

Professionalism

Pros:

• "Really friendly professional guys."
• "Professional, service with a smile and a transparent price."
• "Done everything while waiting, professional job, reasonable price as well."
• "Stacey, Craig and the team are very professional and extremely experienced."
• "The staff were so professional, friendly and informative."
• "The guys are very professional, extremely polite and efficient."
• "Experienced a real professionalism."

Cons:

• "I visited them for a tyre repair but they tried to sell me a Chinese budget tyre for £62. Same is available for £35-£40, very nearby."

Honesty and Integrity

Pros:

• "Thank you for being honest and professional and not taking advantage of a female driver as everyone else does!!!!!!!!"
• "They offer great personalised services at reasonable prices. Honest and friendly!"
• "They are very honest and reasonably priced."
• "Highly recommending you guys to anyone I know who needs an honest & reliable garage at a reasonable price."
• "They could so easily have taken my money, sent me on my way and I would have been none the wiser but they didn't - honesty like this is such a rare thing and I have nothing but praise for them."
• "100% honest. I was told by a Kia main garage I needed three new tyres, I went to LMS and the technician checked my tyres and pointed out why I only actually needed one tyre."
• "First time visited LMS and found them to be more honest than most of the garages around."

Cons:

• "BEST PLACE TO GET RIPPED OFF."

Value for Money

Pros:

• "The cost too was extremely fair, thank you."
• "Very reasonable prices."
• "Done everything while waiting, professional job, reasonable price as well."
• "I have changed a tyre of my Mercedes E class yesterday on a very reasonable price with friendly and a quick service."
• "Prices are great and affordable."
• "They charge reasonably prices."
• "Great price and service, will definitely use them again in future for any tyre issues."

Cons:

• "I visited them for a tyre repair but they tried to sell me a Chinese budget tyre for £62. Same is available for £35-£40, very nearby."

Efficiency and Speed

Pros:

• "Always quick, efficient and friendly."
• "Went in to get a valve changed on a tyre, speedy service no issues."
• "They are friendly and professional and most importantly very reliable and get the job done quickly."
• "Very professional and speedy service."
• "Fast, friendly and cheap."
• "The guys were able to fit both cars in at short notice and did a great job."
• "Great customer service and swift worker!"

Cons:

• "No negative comments regarding efficiency and speed were found."

Customer Respect and Care

Pros:

• "Friendly staff, knowledgeable workers who always have a smile on their faces."
• "The staff were very friendly and engaging and worked with care on the car which I really appreciated."
• "Sometimes as a woman mechanics etc are not very respectful but these guys are amazing and nice. I really trust them and only go to lms."
• "Really lovely guys who actually looks after you and are not trying to fob you off."
• "Really friendly and accommodating."
• "The friendly nature of the staff made it easy for me to make a decision."
• "The men here are so kind and helpful."

Cons:

• "No negative comments regarding customer respect and care were found."