Kwik Fit Plus Reviews Summary

Customer Service

Pros:

• "Great service here, the man on reception was amazing, really helpful and professional, despite being incredibly busy and on his own."
• "Thanks you Jason and Team in Kwik Fit Wandsworth, excellent service."
• "Friendly welcome. No drama at being ten mins early to drop off and ten min late to collect."
• "Absolutely OUTSTANDING! They went above and beyond to help us."
• "I cannot recommend these guys highly enough. Thank you for your great work."
• "Within arriving at centre I was greeted by friendly staff."
• "I found the team to be helpful, accommodating and kept me up to date on the work."

Cons:

• "For a national company, it has terrible customer service."
• "Don't bother with this branch. Terrible Service & Bad Attitude."
• "Extremely displeased with the whole experience, the staff had not been reassuring at the time and in hindsight I should have walked away at the point they began pushing the unnecessary tyres."
• "Visited the center last week and wasn't impressed with the manager Lewis he wasn't very honest and advised some things incorrectly, not knowledgeable at all."
• "Despite our attempts to address the issue with Kwik Fit, they refused to take responsibility for their mistake."
• "It would appear they don't know how to call customers as I had to call them to get updates."
• "I would avoid going in near lunchtime or they’ll tell you ‘we’ve ran out of tyre repair kits’."

Quality of Work

Pros:

• "Repaired a tire when a small local garage told me I had to replace a newish tire."
• "They fixed our fault with our tyre quickly, cheaply and without trying to up sell us anything."
• "I must say that the mechanics at this workshop are brilliant."
• "They did the job at really short notice."
• "Best Kwikfit Ever! Replaced faulty brake under warranty and corrected steering fault."
• "Very quick to get my air con regassed/serviced etc. Staff very friendly and helpful."
• "Booked battery replacement on line. Very easy process. Polite staff, decent waiting area, job done promptly and no paperwork needed."

Cons:

• "Absolutely disgusted! Required air con refill... Doubt it was even checked! Unhanded cheats!"
• "The MOT test took over two hours instead of the 30 minutes initially indicated when I left the car."
• "I am sorry to say I was NOT happy with charges of Brakes Disc, Break pads and tyres you charged."
• "A proper garage looked at the supposed issue and said there were no problems at all with the anti-roll bars."
• "If U want to do vehicle MOT prepare to pay £££'s... Halfords will charge 30% less which means....?? - Looking around might save 80%."
• "Took vehicle in for a replacement tyre and they used the wrong size."
• "The new assistant manager (didn't get his name) was very unhelpful and tried to convince me he needed to drill all tyres and replace all the nuts."

Communication

Pros:

• "I know where I'll go when my tyres need replacing."
• "Highly recommend."
• "Never charge extra for work that’s not needed."
• "Service was very good, with proper concern for car."
• "These guys are amazing. Needed an indicator light changing a minute after their closing time. Nothing was too much trouble and they couldn't have been nicer about it."
• "Would not hesitate to recommend Matt to anyone. He is a high benchmark for how to do customer service perfectly."
• "Really impressed with the service from this place."