Kwik Fit - London - Sydenham Reviews Summary

Customer Service

Pros:

• "Joe and Nathan have been brilliant to me this morning and I have to say are a true asset to the company."
• "The service here is so good! This is the second time I have been here with a slow puncture and both times the guys here have been so friendly and efficient."
• "Excellent service at this kwik fit branch. The whole team are extremely helpful."
• "The staff were particularly pleasant from the manager to the fitting staff."
• "A great example of good customer service. Very professional, from the people in reception through to the communication when they called me."
• "Top quality customer service!!"
• "Warm and pleasant team with a good vibe who went the extra mile to provide excellent personal service."

Cons:

• "Just got shouted at by a member of staff - I was told his name is Cass/Kass?"
• "Unimpressed. I was offered the most expensive tyre without being told about the other options."
• "The manager himself insinuated he was too busy to even check if our van was safe to drive."
• "Very Very Poor Customer Service."
• "Shocking customer service. I was told I would be contacted after my MOT was complete... I did not receive a phone call."
• "FRAUD/SCAM: Came in on a Sunday with squeaky brakes and was told £180 for new disks and pads... Suddenly the price is £340."
• "He also shouted that he hates black people."

Transparency and Honesty

Pros:

• "They were super transparent about the price and explained everything in detail."
• "Adam fixed the problem very promptly and took time to explain the whole process so that I understood how the entire system worked and will not be conned by other mechanics as if to suggest there was a major problem with my tyres."
• "Friendly and helpful team. Needed to persuade them my tyre really was leaking but they established the place of the leak and fixed it without needing to replace tyre."
• "Very honest and open guys working behind the computers."
• "Fantastic, as always! Very helpful - could easily have overcharged me for something I didn't need."
• "The prices are set, so you have no surprises at the invoice stage."
• "I would recommend this quitfit branch to my family and friends."

Cons:

• "Got lied to regarding tires, got recommended multiple tires replacements that weren't necessary."
• "Really not impressed or happy. My daughter took her car for an mot. She was told that it had not passed and was not worth fixing."
• "When requested them a quote to repair it, they gave me such an expensive quote which compared with other garages was 2 times higher."
• "We were called to say they could not fix the puncture in the tyre and it needed replacing... not impressed that they were dishonest!"
• "These people trying always to rip off customer without doing good the simple job. Never again!!!"
• "Classic Kwik Fit. Finding as much as possible wrong with the vehicle and then charging too much to fix it."
• "Please don't use Kwit fit. My car did not pass the MOT for a few things and one main scary one was that there was something wrong with the exhaust."

Efficiency and Professionalism

Pros:

• "The guys here are efficient and friendly. They were happy to come closer to a price I’d seen from a competitor."
• "Once they lifted the car and took a thorough look, it turned out that it was something minor which they immediately fixed."
• "Professional and Friendly! Had an MOT and service with new brakes and discs booked in today. Everything was on time and the team working here were very friendly and helpful calling me and keeping me updated throughout the service."
• "Thanks for the quick and speedy service guys."
• "Joe and Adam immediately took care of the situation. They were polite, efficient, reassuring and quick."
• "This branch of kwikfit has never let me down, works quickly, minimal waiting time, and will see the car again at no extra fee if the fault persists."
• "Very good service, booked online and work on car started within 5 minutes of arrival."

Cons:

• "Whole affair took 2 hrs. Not exactly Kwik...."
• "Went for MOT on Monday failed due to one tyre cut on inside, my grievance is although I got a replacement tyre from somewhere else I had to wait for a rebook until the following Friday, would not just check a quick return."
• "Messed up with my service with wrong parts and left a scratch on the wings."
• "It was my 1st and last experience with Kwikfit for a simple Service and MOT, I have ended up paying £742.96."
• "Well.. what terrible service!! Shocking really... pre-booked service literally took all day (not great for a b.hol w.end)."
• "Had my car Service and MOT done here - asked what was recommended to be repaired and trusted in the advice of the mechanic. Spent over 700 on this, only to break down the next time I used my car."
• "It took these JOKERS 63 minutes to change ONE tyre."