Kwik Fit - London - Leyton - Lea Bridge Road Reviews Summary

Customer Service

Pros:

• "Helpful, knowledgeable & nice team at this branch."
• "Louise and Muhammad were very helpful and polite."
• "These guys have been so helpful, patient and a pleasure to deal with after terrible service from RAC."
• "The young gentleman behind the desk was very helpful he gave me many reasons why i was having this issue."
• "Efficient, polite and great service."
• "The guys who done the MOT also done a great job and really looked after my car!"
• "Thanks for the team who accommodated me at last minute, very good customer service and staff was really polite."

Cons:

• "Would be a 0 star if possible."
• "Avoid this place like the plague..had to give me a 500 pound refund on a simple diagnostic that was asked for which should have only cost 30 something quid!!!"
• "Michael manager should be sacked. What rubbish, thief."
• "when you complaint the attitude of the staff is horrendous."
• "No apologies received."
• "Impossible to reach anyone, and it turns out the staff simply put the desk phones on silence and didn’t bother picking up."
• "Very unprofessional! Employee by name of Danyal Made a booking over the phone to come in following day at 9am but when I turned up they turned me away."

Efficiency and Timeliness

Pros:

• "I took my Car Mercedes Benz B Class they fixed car on the spot, they went the extra mile to get me back on the road."
• "This was just my MOT, but it was a very good customer experience."
• "Will definitely return."
• "The job was done with excellent results and I am very happy that I took my car to Kwik fit leyton lea bridge branch."
• "Needed a brake light and tyre check this week and again it was done quickly, safely and professionally."
• "Quick service to change my tyres and I was back on the road in no time."
• "Job done same day."

Cons:

• "Had to wait about half and hour over my pre booked time as they were quite busy."
• "Not Kwik at all."
• "One tyre replacement - 2.50 hrs and, of course, no update AT ALL on the delay."
• "booked my vehicle in for a service and MOT. Dropped off my vehicle at 8.30am. I Was told it would take between 4 to 6 hours. It turned out that it took 2 days, because parts had to be ordered."
• "The then took an hour to tell me no tyre in stock and that they would call me back today when tyre arrived."
• "staff shortages meant I waited for an hour past my booked time."
• "Very quick and friendly service from the team."

Honesty and Integrity

Pros:

• "Danny always honest and helpful."
• "They could have just replaced a good tyre with a new one and be done with it, but they were honest and found the fault."
• "Great service, honest workmen in this branch and very efficient!"
• "Refreshing to find an honest mechanic for once though."
• "The staff are polite, very helpful and honest."
• "I appreciated the honesty of the staff."
• "Very honest, hardworking and kwik bunch of guys. Definitely one of the best Kwik Fits I've been to."

Cons:

• "Crooks tried to get four tyres out of me when I only needed to change the one."
• "When I collected my car they deliberately broke my rear wiper to try make me pay for new one, and lied on certificate about defects."
• "Michael he even over charged me for wheel balancing."
• "Broke my windscreen when they 'apparently' had to change jets."
• "When I arrived to collect the car I was going to be charged for work which simply hadn't been done."
• "Do not trust them, I have heard other stories about them misleading people Into paying more for unnecessary repairs."
• "Ordered and paid for tyres online but was called and said disks and brakes needed to be done - an extra £460."