Address: School Rd, Donnington, Telford TF2 8HH, United Kingdom
Phone: +441952605738
Rating: 3.7
based on 172 reviews.
Service Speed
Pros:
"Good food and quite fast at serving."
"Honestly, out of the three McDonalds in Telford, this one is the best. Wins the quality and speed of service awards."
"Can get really busy on the drive through at peak times but does give you an opportunity to slow down and have a chat with those you are travelling with."
Cons:
"90 mins to get through the drive-thru! No warning from the staff and they have continued to let more cars join the queue."
"Waited 25 mins for the food, in the drive thru queue, which was cold."
"The service here is so slow. Yesterday I pulled in for a burger meal and had to wait 25 mins in the drive thru."
"Drive through took about 25 minutes and this seems to be a regular occurrence."
"Waits of up to 40 minutes are not unusual."
"Waited 35mins tonight just to get to the pay window through the drive through....only 2 cars in front of me !!!"
"Waiting forever and they don't seem to operate both drive throughs all the time without notice."
Order Accuracy
Pros:
"Staff are friendly and willing to replace the order though."
Cons:
"You do have to double check your order, as quite a few times we have had the wrong happy meal food and drinks given to us."
"Always gets orders wrong nearly as bad as newport Shropshire McDonald's these shops must owe me a fortune in wrong orders."
"No matter how simple or complicated my order is I always seem to end up with something missing or the wrong order."
"Every single time I have used the McDonalds near Frankie and Benny's something has been missing have to drive back waste of time petrol even the kids are checking order now only one in Telford I have a problem with."
"Another trip to Donnington McDonald's Drive thru. Another journey home to find items from my order missing."
"The family order came with onions instead of tomatoes on one burger, no BBQ sauce that was ordered, a pineapple stick instead of the fruit bag we ordered."
"Been waiting for my order for over 20 minutes and it was not a first time this happened."
Staff Service
Pros:
"Staff were very helpful and friendly and the restaurant itself was kept quite clean."
"Great for the kids with the tablets at the tables to entertain them."
"Visited today with my daughter and 11of her friends (birthday treat 3 year olds) took our own party hats ect for them, but the staff couldn't be more helpful and brought out extra colouring sheets, crayons and balloons along with brought all food to table."
"The staffs kindness really made a difference today and made my daughter feel as if it was a organized party rather than a spontaneous birthday tea."
Cons:
"Young staff dealing with an abusive customer, not acceptable at their young age."
"The staff are rude too. And overweight."
"They were unhelpful and rude saying there's nothing they can do and expected us to queue again."
"Staff didn't care about lateness of food. No apology from them."
"Staff are a waste of time who says Nothing???"
"One of the managers is quite rude to staff and public."
"Called at this branch today and found the staff had attitude and not interested in the customer whatsoever."
Facility Cleanliness
Pros:
"Just your everyday McDonald's. This one has been refurbished recently giving extra seating inside."
"It was exceptionally clean and tidy with helpful and well informed staff."
"All you expect from a McDonald's but good to see the team are friendly and keep the place really clean and tidy."
Cons:
"The place was also on the dirty side which was unusual."
"Toilets covered in urine and the floor flooded with it, the whole toilet room smelled like a really bad poo, flies swarming the whole room, instead of cleaning it they just put a wet floor sign absolutely disgraceful."
"Slippy floor even with grippy shoes, almost slipped twice had to walk like a penguin to the exit."
"Seating area was a mess, food took a long time to arrive, then all 3 portions of fries were stone cold."
"Worst McDonald I have been to for a while. Car park nowhere big enough, many cars drive in, then straight out!"
Food Quality
Pros:
"The food doesn't taste too bad and it's a good place to visit if you're on the go."
"This has to be the best McDonald's in Telford in my opinion the food is always fresh and hot and they have great milkshakes and frappes made here."
"Maccy Ds is amazing, you have insane food for a low price which tastes amazing!"
Cons:
"This place is an absolute disgrace, they always deliver our food cold, miss half our food out or they don't deliver it at all."
"Food was cold, chicken nuggets where like rubber been sat that long!!"
"The food is always cold."
"Unfortunately we end up disappointed every time we eat at this particular McDonalds Milkshakes are very rarely available Orders are usually wrong and/or freezing cold."
"Food came eventually the burger was alright but the chips where soggy and cold."
"Dirty chip oil left our chips tasting yucky, foods always cold and you have to wait ages for it."