McDonald's Reviews Summary

Service Speed

Pros:

• "Very fast service considering the volume of people."
• "Order was delivered to the table quickly."
• "We received fresh meals less than 5 minutes later which was great."
• "Used the drive through in the early hours, staff were friendly and polite, order was correct and food was to the usual MDs standard."

Cons:

• "Waited 40 mins for my food because apparently that's how long it takes when you have a mcplant on your order."
• "25 minutes wait for luke warm food gave me the wrong order no point complaining as my dinner break was taken up waiting."
• "This system has 1 person sorting the orders and since they implemented this in late 2015 the time you wait for your food from the point of paying has increased by at least 80%, most of the time you wait 3 times longer than you would using the traditional Macdonalds order processing method."
• "Drive thru is ALWAYS packed. Impossible to get into retail park at peak times."
• "The service here is terrible, it's not fast food anymore."
• "Very slow service. The touch screen ordering system means that orders are being placed much faster than they can be processed."
• "Waited for approximately 20 minutes even though the restaurant and drive through was very quiet."

Food Quality

Pros:

• "The food was ok. Staff friendly enough. Toilets were clean on my visit."
• "Food is standard mcdonalds, you pay for what you get and I've never really had a bad meal from this branch."
• "All food was freshly prepared and it was really busy."
• "Food was nice and hot and delicious."
• "Food always very good and fresh due to how busy this branch is all day."
• "Food was freshly prepared and warm though."
• "The fries were freshly cooked though and the burger tasted good, so not all bad."

Cons:

• "The worst McDonald's in the area. Cold food and nobody cares if you bring it back."
• "Finally got food drove home 2 minutes away food was stone cold."
• "Both burgers where freezing cold and cheese slices frozen."
• "The food looked poorly put together, and the fries had no salt."
• "The only thing I could taste was the sauce and the texture of the wrap was awful."
• "Food was like rubber and COLD."
• "However the lady did bring us our food but it came cold, fries were awful."

Customer Service

Pros:

• "I would just like to say how polite and so so helpful the girl counter that gave me my order."
• "Kylie in particular who is on in the mornings is brill, you need to send her over to Muxton to train the others! She's so friendly and attentive."
• "Had only been sat at my table a few minutes when a lady member of staff look at my table number and said she would check on my order."
• "Nice Maccys. Staff seem to be on point most of the time."
• "Really brightens up my mornings :)"
• "The service I received tonight from Lois at the drive thru was amazing."
• "Staff were fantastic and very friendly."

Cons:

• "Mcdonalds as a brand really need to assess the competence of their management here."
• "Also the manager Jason? Absolutely disgraceful the way he talks to his staff/customers."
• "Absolutely disgusting 😤 staff too busy messing about yet again more unprofessional behaviour in plane sight of customers."
• "Despite the food being cold and given the wrong number of nuggets I was verbally abused by a member of staff who called me various swear words."
• "I find the staff rude and very lazy, no one seems to have any authority or control."
• "This place is just hell on earth. Staff are miserable and food takes ages."
• "Absolutely terrible service. Rude staff. Rude management."

Order Accuracy

Pros:

• "Very rare to see mistakes."
• "This ones pretty much always gets it right."
• "They had an unprecedented amount of customers at the drive-through but met the challenge with their usual efficiency, friendly customer service."

Cons:

• "If you want your full order then do not go to this McDonald's."
• "Every time I go to this McDonalds the order is wrong when I get home."
• "Utterly disgusted with their service and their effort into getting orders right, nearly 10 times I have had to return to the restaurant to retrieve missing items."
• "This place is a joke on the drive thru, they regularly get the order wrong."
• "Also they completely missed the double quarter pounder my brother ordered."
• "Amazes me how incompetent the staff here are, to get 3 main menu items forgotten about in our delivery order."
• "For about the fourth straight occasion I have ordered food for delivery from here, and the workers have left half of the order out."

Cleanliness

Pros:

• "Typical McDonalds, clean and tidy."
• "Good accessibility for disabled."
• "It's very clean the staff are helpful but my son loves to go there to play the games more then the happy meal."
• "Generally most of the tables were clean."
• "Great McDonald's really clean and great service."

Cons:

• "Check in / order machines were also filthy and out of paper too."
• "Dirty inside as they concentrate only on delivery orders and don't care about drive through customers on site."
• "Very busy and very dirty, tables chairs needed a good scrub along with sticky floor."
• "Standard McDonalds but table service is not very good... Tables and seating was filthy as well all covered in crumbs."
• "We witnessed an employee wiping his nose on his McDonald’s uniform."
• "Probably the worst McDonald's experience ever. Tables dirty and took a while to find someone to clean it."