"This is the best one we've found in Telford for getting orders right."
"Foods good...if the staff get it correct, numerous wrong orders so have to check every time now. But they are keen to help and resolve the issue eventually."
"Every time I have visited, the order has always been correct, and the staff are helpful and friendly at the drive through."
Cons:
"Got my order wrong"
"Always something not available off the menu, got my drive thru order wrong....again!"
"every time my order is wrong or missing something"
"Always missing something. For example today, I went to the restaurant, I ordered for takeaway, and I'm just realized at home, four hot wings missing. And this is not the first time."
"Ordered the boneless bucket asked about popcorn chicken no problem I was told having then sat in a 15min queue got to the window to be told no popcorn"
"Disgusting, always missing items. Ordered today missed a whole meal from order."
Customer Service
Pros:
"Spoke to Steven the manager and I couldn't have had better service anywhere."
"Gentlemen behind the counter was very friendly, polite and we even joking and he joined in but was still professional"
"Staff are all friendly and there are car chargers outside."
"the service was amazing and the staff was so friendly"
"Staff were very friendly"
"the staff are great and helpful 👏👏"
Cons:
"Very poor customer service"
"The employee who answered the phone had inadequate customer service skills and failed to show any kind of empathy for the mistake that had been caused."
"Incompetent staff and rude service"
"The guy at the order window was rude, unhelpful. inpatient and should be nowhere near the front line"
"staff arguing and swearing in front of customers instead of fulfilling orders"
"the young girl who served us moaned all through our transaction"
"I will never return to this KFC, slow rude staff left me waiting for 20 mins for my food, poorly presented and not fresh."
Cleanliness
Pros:
"Place was very clean"
"Clean customer area"
"Clean restaurant and fast drive-thru service. Typical KFC standard."
"Really nice KFC branch fabulous service and food really convenient since there is a gas station, Starbucks and an electric car charger extremely close to the building."
"There is ample parking, nice and clean inside."
"Great place, never really busy, always clean"
Cons:
"the porta loos at a festival are cleaner"
"Overalls not a very clean place"
"Generally can’t believe how dirty the place inside. Went in only one clean table."
"Service was a bit slow and dinning area could have been cleaner."
"Order screen so dirty that you can see smudges of grease"
"The krushums machine didn't work and the toilets where horrible.... And that's being kind."
"Awful. No stars. Bad service. Tables not cleared. Bags of rubbish on floor. No napkins."
Food Quality
Pros:
"Food was hot and delicious."
"Spot on fresh, crispy, tasty...chips hot crispy...best KFC in Telford."
"food was hot and fresh"
"Always good food, 99% of time I only buy hot wings but they are top quality, fresh."
"But food is always hot and nice."
Cons:
"Food a bit cold had to zap in microwave was better than Telford retail staff are thick and I drove off as they could not get order right and when they did they told me 15 min so told to stick there chicken."
"Chips were horrible bring the others back threw them away waist if money."
"Absolutely grim! Ordered a 6 piece bargain bucket about 9pm. They must have picked the most driest, smallest portions going."
"Food was so so. The bargain sharing bucket was very oily and some pieces over fried so had a burnt taste."
"The coating on fried boneless chicken was soggy and mushy, chicken itself was chewy and inedible."
"My brother got food poisoning after eating chicken pretty much pink."