KFC Telford - Rampart Way Reviews Summary

Staff Behavior

Pros:

• "The work environment among the staff at this establishment appears to be harmonious."
• "Service was good, with food being brought to the table."
• "Staff very nice."
• "I’ve been a few times in the past couple of months and the staff are friendly, waiting times are reasonable."
• "The staff that served me was polite and apologetic."
• "All staff involved were polite, friendly and helpful."
• "The only polite member of staff with a ounce of manners was the gentleman who served me."
• "Quick service and order correct."

Cons:

• "Absolutely terrible food and don’t get me started on customer service!"
• "Staff are so rude and honestly headless chickens."
• "Absolutely disgusting attitude. We went through the drive thru last week. Our order was wrong."
• "Awful experience mucked up our order then had attitude when asked to fix it but still got it wrong, very bad customer service."
• "An absolute disgrace. Floor covered with food, dirty tables. Told once we had ordered that there were no Oreo Krushem or Tango so kids were disappointed."
• "They just tell you to park up and leave u there. No consideration for how long your waiting."
• "No popcorn chicken, no chicken rings, no oreo Milkshake and to top it off no napkins."
• "If u want ur order messed up this is the place for u."

Cleanliness and Hygiene

Pros:

• "Lovely hot food quick enough given everyone ordered at once then nothing. Clean and tidy."
• "Although my first picture looks like a mcflurry from mcdonalds. That it is not. These pictures show how disgraceful the cleanliness is in the ladies toilet."
• "One of my best visits to a KFC yet the only let down was store cleanliness, it wasn't bad but considering the few people in there it probably could have been handled."
• "The young lad that was cleaning the tables then went to serve or food without washing his hands."
• "The building makes it cold at this time of year. The self service screens do not give you all the options from the menu."
• "Food was actually really good. Hot and fresh. My problem is the amount of staff stood around talking about computer games and not working."
• "Tables were dirty, no bin bags inside the bins. We waited 40 minutes for a food but then asked for a refund because it was gou g to be an extra 20 minutes."
• "Tables were dirty, the bins were over the top with rubbish, it took 20mins for my zinger menu to be made, my fiance' s chicken was raw and it smelled like fish."

Cons:

• "Food all on the floor in the food prep area. Food left out for flies to land on."
• "There were 3 soap dispensers all out of soap."
• "Unfortunately KFC at Telford town centre was awful. The tables were filthy, the floors had food all over them."
• "The place was very quiet, but still took nearly 10 mins for any staff to take my order and another 20 mins for food."
• "Absolutely no manners from staff at front of window/very shambolic in the way they spoke to us and the service was poor/opened our meal to find it cold."
• "The floors and every table had mess/left over food all over them. There was no toilet roll in the toliet and 3 out of 4 soap dispensers were empty."
• "All tables were dirty, the bins were over the top with rubbish, it took 20mins for my zinger menu to be made."
• "Absolutely diabolical need to wait forever for them to bring our food,it didnt state that there was crambry source on the burger when I found this out all they did was scrape it off."

Food Quality

Pros:

• "Fries freshly cooked and hot, if a little too salty. Tower burgers was served warm."
• "Lovely hot food quick enough given everyone ordered at once then nothing."
• "The food was hot and tasted good, but the restaurant was understaffed."
• "The food here is excellent and in fact in my opinion tastes fresher and better than my local KFC in Stourbridge."
• "It was nice, quiet and the atmosphere was pleasant."
• "Food was actually really good. Hot and fresh."
• "Food was as expected. Wait time was a bit long, and several items were missing."
• "By far the worst kfc I’ve been to can only describe chicken as burnt but soaked in grease."

Cons:

• "Absolutely terrible food and don’t get me started on customer service!"
• "Food ordered at 6.35. Then sat in a queue till 6.53 waiting to collect. Drove 5 mins home, and food was tepid."
• "Food missing from our 12 PC boneless meal, no popcorn chicken.... 2 rice boxes was very dry not enough sauce."
• "Absolutely disgusting attitude. We went through the drive thru last week. Our order was wrong."
• "TERRIBLE EXPERIENCE they gave me no spoon for my coleslaw, had to wait over half an hour, most of the menu was out of stock."
• "Drive through had a A4 paper saying they were all out of fillets and short staffed etc etc. to late to reverse out as you still have to queue."
• "Unfortunately KFC at Telford town centre was awful. The tables were filthy, the floors had food all over them."
• "Awful. Firstly, there was nowhere to park, not one spot! Inside the restaurant there was a handful of customers, it would appear employees from local businesses are utilise the parking spots then walking to their place of work."