Address: 310-312 Ladypool Rd., Sparkbrook, Birmingham B12 8JY, United Kingdom
Phone: +441212441391
Rating: 4.4
based on 147 reviews.
Food Quality
Pros:
"Food quality, taste and service are amazing."
"The food was great as always."
"Food was lush 'hot 'fresh and juicy."
"The food is amazing definitely recommend this place."
"Food was very nice and tasty, staff were very friendly, I had the grilled burger and it was juicy."
"Really nice food enjoyed by both the adults and kids. Huge selection of burgers."
"All of the food was delicious and cooked well including the fries."
Cons:
"Been very disappointed by the MakHalal burgers I received the other day."
"Mostly I ordered food from you whenever I or my family want to eat outside but this time I'm so disappointed because of the chicken fillet was uncooked."
"The type of place that will shamelessly send completely cold food because it's via Uber."
"Disgusting donner sandwich gave me food poisoning the donner tasted like it's been there since the last year."
"I ordered nearly £50 worth of food with 3 being grilled chicken burgers, when I got home all 3 chicken burgers were completely overcooked and the chicken was so hard and tasteless."
"Fries were rushed or old... they were soggy and undercooked yet still edible."
"The chips were slightly disappointed. Probably needed to be cooked a bit more to make them crunchy."
Customer Service
Pros:
"The brother behind the counter is very nice and gave me brilliant customer service."
"customer service was amazing. my daughter made a little mess but that didnt bother them and they cleaned up after her."
"Great customer service clean and tidy always."
"Exceptional service from the staff at the till, very polite and helpful."
"Service and staff I would give a 10/10, hot food on time definitely will be recommending to all do it try it out guy's."
"The staff here are polite and the restaurant is always clean and tidy."
"The staff are very friendly and helpful and the service is brilliant."
Cons:
"Pity they put no thought beyond the decor and marketing. The girls who take your order are not gifted in the charisma department unfortunately."
"Placed an order via ubereats at the ladypool rd branch. Ordered 2 mak deals 1s and 2 pizzas were missing. I’ve tried calling the restaurant for the past hour and no one’s answering."
"The service was very bad, the guy who took our order was very unfriendly."
"The customer service is completely useless. I stood in front of the cashier for sometime waiting for any response and the guy kept on ignoring me."
"Worse service in the world doesn't answer phones."
"Waiting to be served as guy behind counter is dealing with delivery drivers. He ignores me and starts serving other customers and doesn't care that I was there first."
"Bad service I do not recommend anyone to go there."
Value for Money
Pros:
"I would definitely recommend this place to everyone looking to eat tasty fresh food at very good prices."
"Affordable prices."
"Good portion for the price."
"Prices are reasonable."
"£££ wise very competitive."
"Prices are about reasonable."
"Mak halal always does stand out for the quality burgers and amazing family deals they have to offer for great prices."
Cons:
"Very expensive based on quality of food, £8 for ur bog standard low quality burgers and by far the worst pizzas I have had period."
"Tried one of their expensive burgers off their menu to see what it tastes like but it wasn’t up to the standard as their staff said."
"COMPLETE WASTE OF MONEY!! Photos on uber eats show nice big size pieces of chicken in the panini, there was 0.5cm thin small tiny pc of chicken in a panini I paid £7 for."
"The food did not have salt all across, the burger patties and the fries."
"The toilet floor was very dirty and wet with lots of tissues on the floor."
"Waited 30 mins for two simple burger meals and they arrived cold inc the chips."
"A burger and fries took 32 minutes to make and when I got the fries they weren't hot, just warm and old."
Ambiance and Facilities
Pros:
"There is so much space to eat food and relax with friends and family."
"One of the best Mak halals I have been too. The place looked like its had some TLC."
"The personal hygiene is also impeccable and the place is spotless."
"It is fashioned like a classic hamburger restaurant."
"Free parking on road if you get a space."
"Nicely done seating areas with plenty space available."
"Nice & clean dine-in space, they got a separate area for families which was upstairs."
Cons:
"The type of place that will shamelessly send completely cold food because it's via Uber."
"By far the worst Mak Halal, went for the 'pastrami' but wasn't sure what I'd get as the chap serving thought pastrami was pepperoni."
"Also the glass on the stairs needs a serious clean."
"So after hearing so much about this makhalal i went there and ordered a chicken burger meal... It was like a thin piece of paper sheet. I might have aswell ordered a veg burger meal seeing as it was just rammed with veg?"
"The loaded con carne wasn't great."
"Parking is a bit of a nightmare, but nothing much can be done about that unless we drive through the front door on the next visit."
"Waited 45mins for 2 burgers due to a broken buzzer, was told nothing they could do and it was my fault for asking about it after 45mins. My food was left in a warmer. It was cold and dry by the time I got home."