Biskits Reviews Summary

Food Quality

Pros:

• "Food is delicious! Milkshake is nice and thick with plenty of ice cream."
• "The food was amazing, great quality ingredients, and good portion sizes."
• "Strawberry & Nutella Pancakes, Strawberry & Nutella Waffle, and a slice of Blondie... they were all delicious and filling."
• "Each dish was thoughtfully arranged and plated with precision, making it a feast for the eyes as well as the palate."
• "The American breakfast was very good, certainly these pancakes OMG! Beans were good even though I don’t like beans."
• "My mini pancakes were presented beautifully and I definitely will try a different combination."
• "We ordered the chicken loaded fries, chicken and waffles, and the grilled phillie steak sandwich... all splendid."
• "We ordered French toast with seasonal berries, Cornflake tart, Jam Roly poly, Biscoff brownie. Everything was a delight."

Cons:

• "Only bad thing about that breakfast was the orange juice that didn’t taste self made."
• "The waffle lacked the crispiness."
• "Food was stale and old came with the first 3 minutes of ordering gave me a bad belly ache."
• "The chicken was dry but we ate it as we were fasting and hungry."
• "French toast its self was very dry, it was pretty much just a thick slice of brioche."
• "The peanut butter doughnuts were sadly disappointing."
• "Signature donuts were shockingly bad, just stale Asda/Tesco sugar donuts with chocolate drizzled on."
• "Carrot cake was overly sweet. Cant taste anything except sugar. Not a hint of carrot or cinnamon."

Customer Service

Pros:

• "All the staff were so friendly and helpful and nothing was too much trouble for them."
• "The service was impeccable. The staff was friendly, attentive, and knowledgeable about the menu."
• "Waitresses were very friendly and very nice. The manager/owner was clearly someone who doesn’t play about his business."
• "The staff are friendly and tend to you right away offering the menu which has many delightful treats."
• "Had the most wonderful experience at this establishment... amazing young lady called Logan, who went above and beyond to provide amazing services."
• "I Visited Biskits For the first time yesterday and Absolutely loved the range of desserts and Ice-Creams they had to offer. The customer service given was Amazing."
• "The service is really good, staff are friendly and the food is brilliant for the price."
• "We were served my a nice joyous man called Aqil Shiekh. He was eager to answer our queries and continuously asked if we were content with our desserts."

Cons:

• "The member of staff, instead of accommodating the request... started arguing with me, telling me how the doors are new and sealed well etc."
• "Staff were very unresponsive and rude offered me a £1 complimentary drink instead of changing the issue with my £12 meal."
• "Customer service could definitely be improved as the staff didn’t come to the table to ask only once at the end."
• "I Visited Biskits For the first time yesterday and Absolutely loved the range of desserts and Ice-Creams they had to offer. The customer service given was Amazing."
• "Firstly, I asked for the AC to be turned down as it was directly facing our table and very cold, but was told it would get too warm for the staff."
• "Very very long waiting times for deserts. My milkshake took 20 minutes to come with not many orders before me."
• "When I called the restaurant to ask where my order was... I was just told that it was out of their hands and there was nothing that they could do."
• "Customer service needs brushing up on slightly. If am stood at the counter waiting to be served yet you’ve noticed me... just to acknowledge a customer stood there is everything."

Ambience and Decor

Pros:

• "The restaurant is beautiful, a real photo spot!"
• "The floral interior is elegant with pink and gold hues, making it warm and majestic."
• "Biskits has amazing decor, absolutely loved it. Beautiful. It's a very insta friendly look."
• "Beautifully decorated place so good for taking photos with friends."
• "The place is beautiful inside, the food is very tasty and the service is great."
• "Listen to me now and listen to me well, I am not even one to write reviews but I had to for this place. If warmth, friendliness, taste and aesthetic was a mood, it would be Biskits."
• "Decor is lovely and you can see they have put a lot of effort in to this."
• "Such a pretty place, very aesthetically pleasing to the eye and affordable rates."

Cons:

• "Ambiente was nice as well, not necessarily my taste but I did feel comfortable & welcome."
• "Flies were flying in my face during the whole meal along with rats near the till this is a major HEALTH AND SAFTEY BREACH."
• "This place is like Gucci but without the value. It’s colder than my beans."
• "Very “instagram-able” small desert place. Very very long waiting times for deserts."
• "Depending on what you get some of their desserts are nice e.g their Pistachio cookie dough but unfortunately their service is extremely slow."