BMW Park Royal Reviews Summary

Customer Service

Pros:

• "Expensive but they deserve it. Superb customer services."
• "Alvin is very client focused and understands the customer’s situation. He put me at ease by going the extra mile and ensured my concerns are addressed with urgency."
• "Top class service received from Catherine O’Meara."
• "Honestly was a very good service, arranged by Alvin Gomez, the car was picked up for a front break service, complimentary wash was also applied, which I’m grateful, all on the same day, very efficient and smooth."
• "Absolutely top class service from Oscar at BMW Park Royal."
• "All staff at BMW Park Royal were extremely polite and helpful."
• "I will definitely be coming back for all my needs with BMW Park Royal and only want to deal with Alvin as he’s the absolute best chap!"

Cons:

• "Absolutely ridiculous. Hope bmw will have look at these mind blowing fees for nothing or they will lose their customers in future…."
• "Very complicated and such waste of time and money! Be aware of this main dealers when it comes to these expensive problems."
• "I do not recommend BMW Park Royal to anyone who values their time, money, and car."
• "Bookings not available for the next two months for service."
• "Ville man and needs to be taught basic customer service."
• "Ian Clark behaved unbelievably unprofessionally disgracefully said the following 'he said he will take twice as longer to get me the part because I complained about standing there'."
• "BMW service centres are marred by thieves, dishonest and incompetent staff and this dealership is no exception."

Staff Professionalism

Pros:

• "Daniel N is the exceptionally knowledgeable, talented and generous gentleman who carried out the service on my car."
• "I was met by by a lovely lady called Adriana at reception, The service advisor that dealt with my car was Catherine, very polite and courteous."
• "Ken was very professional polite and helpful."
• "Had recent recall work done on my Mini, Nicki in service was exceptional, booking the car in was made effortless and they finished the job in the required time, amazing service will use again."
• "Staff at BMW Park Lane service centre were amazing. They went out of their way to assist me special thank you to Daniel & Oskar for keeping me updated."
• "Jordan at BMW Park Lane Park Royal service center has been an absolute star, her attitude towards clients is outstanding."
• "The service i experienced from Nicki, Oscar and the team was second to none!!! I was treated like royalty."

Cons:

• "However, I never received any update and even when I tried to ring the representative Shayne using the number on his business card I was told it doesn't exist."
• "He has no respect and would not even let me speak."
• "Never received a call back."
• "First of all, the call was hangup 3 times on me when I tried to make an appointment."
• "Staff at one of the other BMW dealerships (Sytner Maidenhead) stole parts from my car and created issues that were never there."
• "I was told they will no be given me back my car."
• "One of the small problems was that my brake pedal felt loose (moving left to right). The diagnostic report confirmed that it did feel loose. After some work (pedal console and bushes replacement) is still the same - feels loose."

Service Efficiency

Pros:

• "Initial booking and on the day very simple process with everything completed on time with no hidden costs."
• "My BMW experience at Park Royal was similar to previous visits, excellent!"
• "Total professionalism from start to finish!"
• "The work was carried out under the warranty after them finding my service history. The car was handed back the next day and all good."
• "First time using BMW Park Royal for a MOT, annual check and recall and I can say that they were exceptional in getting all the work done in few hours, fairly prices as well."
• "Larry was most kind in shuttling me to and from the station."
• "One of the best customer service experience I have ever received from a motor dealership."