Address: 3 Lumina Way, London, EN1 1FS, United Kingdom
Phone: +442083676226
Rating: 4.5
based on 504 reviews.
Customer Service
Pros:
"From the moment of enquiry, the customer service received was worthy of 10 stars. Tolunay was very informative, efficient and fantastic at communicating every step of my purchase."
"The whole experience of buying a new car from here through Tolunay and Mario was very very pleasant."
"I had a great experience at Jemca Toyota Enfield, all thanks to Tony who was very helpful and patient and gave me lots of information which helped me come away with the perfect car! Would definitely recommend."
"I had a wonderful experience in visiting Jemca Toyota Enfield. Anthony Iledare was very welcoming and his customer service was absolutely excellent."
"Customer service amazing very friendly professional and helpful, thorough Service done on my car."
"The staff were very attentive and friendly. The show room was very welcoming, bright and clean."
"I have enjoyed the services received from Ahmed since I set my foot at Jemca Enfield."
Cons:
"Extremely poor level of customer service. I was on hold trying to get through this morning and gave up."
"Very bad experience no one help you to solve, Enfield branch it is terrible."
"Poor customer service, have no regards for your time and money."
"Overall, I felt poorly managed branch and there is no Customer service or expectation management team."
"Sadly is very unprofessional customer service several time try to call and speak to customers service was advised to contact via email then over emails to book my car for repair but no one answered neither call or email is been absolute ignorance from they end."
"I've called the servicing department no less than 9 times and have been promised updates by various people; none of which have been kept."
"I just wish the staff was as reliable as Toyota cars."
Sales Experience
Pros:
"Kevin Winter was also very helpful in the finance aspect of my purchase."
"He was also very patient and attentive. Thank you Al."
"We thank Hussain for his service and highly recommend him."
"I called in as I was passing to be greeted by salesperson Antony after looking at the vast selection of car models and colours I decided on a lovely Yaris."
"I will be recommending Toyota 😊."
"Tolunay gave me great service. I have bought an amazing Toyota Auris which is like brand new by the help of Tolunay."
"Today we bought a used car from Hussain. He listened to our requirements and patiently answered our concerns and queries."
Cons:
"I am now being refused my money back, and the manager there is being really rude to me."
"I came in one weekend to look at purchasing a car, and I was greeted by one of the ladies, her name was Em... Since they obviously don’t want to respect their customers time I left."
"At time of collection, staff were uncommunicative and simply walked away after I'd paid, without saying a word."
"Don't have staff working there who, as he said 'doesn't want to be here'."
"Very bad experience no one help you to solve, Enfield branch it is terrible."
"I deeply regret receiving a service from that place, I am not visiting ever again either suggest it to anyone."
"I would give 0 starts if possible! This is worst place to ever go to for a car repair!"
Facility & Amenities
Pros:
"The space between the cars on display was wide enough to push a buggy/stroller/pushchair/pram through."
"A coffee machine was set up with biscuits and cold water on the side."
"The atmosphere was casual and relaxed. The coffee was also very welcomed."
"Came in here one weekend, great place, nice, clean waiting area."
"The dealership itself was bright and clean, the staff very friendly and professional and as an added bonus-the biscuits were vegan!"
"There is a traditional wooden changing station with a shower available in case of blowouts."
"The staff were extremely friendly, helpful and well dressed."
Cons:
"However, the space was not conveniently situated near the entrance as one with walking difficulties would expect."
"In reception No one...four people waiting to have attention. Waited 7 min."
"To top it all off, when my car finally reappears it absolutely reeks of cigarette smoke!"
"However, the table is in need of a good cleaning."
"Bit of a let down really. Came on a pretty quiet Saturday and somehow there was hardly any parking, and cars littered about blocking the paths through the car park."
"On arrival the car park was packed and I'm quite sure that not all the cars parked there were customers cars."
"Car was getting wipers changed and washer jet replaces...Car wasn't washed, and only the mats were vacuumed. The seats also had crumbs on them."
Professionalism & Expertise
Pros:
"This location is very professional from A to Z and Pele was a gem during the whole process of acquiring my new C-HR."
"Overall, couldn't be more satisfied with the service that Hussain gave me."
"The service team at this Toyota dealership is frigging world class."
"I was very impressed with the professionalism, courtesy, efficiency and speed of all staff involved with my Service and MOT."
"I am definitely a happy customer. Confident that my future dealings with the team at Jemca Enfield for servicing my car will be equally as positive."
"Always engaging, articulate and ensuring I was kept up to date. Top class salesman."
"I received a great service today from Eamon. I dropped my car for diagnosing, and Eamon explained everything to me."
Cons:
"Don't book a morning appointment, they won't be around."
"Gave my car inspection said something was fine couldn't figure out the faulty then said no yea on other inspection you got this issue but the day before no problem. And car got same problem."
"Painful slow disorganised car service experience. Just want to milk Toyota franchise for high cost services while offering little customer service."
"Sadly is very unprofessional customer service several time try to call and speak to customers service was advised to contact via email then over emails to book my car for repair but no one answered neither call or email is been absolute ignorance from they end."
"Terrible experience with the service department."
"The service deteriorate from here as I was waiting to have attention from anyone from service team."
"Called for the second time... this time an unhelpful man answered the phone denying that there is a £25 battery check and also denying availability of the day I wanted to book."