Tiger Bite Reviews Summary

Customer Service

Pros:

• "Amazing food and customer service I made a mistake n they sorted it okay without it being any problem definitely ordering again n props to the delivery driver he was amazing n so nice."
• "Every time we had some issues they got sorted straight away."
• "The one and only time they did make a mistake they were very apologetic and rectified it straight away, brilliant, will keep using."
• "Tonight my son walked in asked for ring a taxi home as he had no phone, no question asked they booked one and it didn't arrive so a member of staff kindly dropped him off safe and sound (3am Friday night) whilst waiting they gave him a free peice of chicken and made him feel welcome this is what stoke is missing genuine people 100% recomend tiger bite stoke Great food great staff!"
• "Don’t have anything bad to say about this takeaway, always delivered on time always piping hot always tasty and they always follow any extra instructions you add to the order."
• "Absolutely amazing meals every time! If they’ve ever had an order wrong (which isn’t very often) we’ve rang up and it’s been sorted straight away."
• "Following this, the owner reached out to me to discuss my review. He was very concerned and took on board my concerns. As the establishment has shown great customer service, I will now feel happy to use them again."

Cons:

• "Our food was late we waited one and half hours."
• "Order at 1.47am and didn’t receive my food until after the closing hours which is 3am."
• "Never had an issue, until ordering at 1:50am and their store is open until 2:50am. Out delivery time was 2:30 - 2:50 .... 3:13 still nothing, the store was closed and our food still hadn't been delivered! The driver called but sounded a little confused and I'm still waiting for my food."
• "Not happy ordered a value box at 10.15 in evening still waiting well over an hour phoned at 10.45 asked where is my order and got told driver not answering phone not happy at all."
• "I’ve been ordering from them regularly for a few years now but ran into issues because they kept sending a really creepy delivery driver over."
• "not impressed at all, just had one of your drivers at the door who woke half of my family up."
• "Absolutely terrible service and terrible delivery driver. My food arrived 1hrs 30mins late, the delivery driver left my order outside of the door in the cold, there was missing ingredients on my waffle."

Food Quality

Pros:

• "Huge variety of different types of foods, spoilt for choice in fact! Price is fair and the quality of food is lovely."
• "Meal got here in under half of the time given on the website. When food arrived, it was still piping hot and tasted amazing."
• "They have a fantastic gelato takeaway service within called Gelato Fusion which is out of this world amazing."
• "Best takeaway by far. Always great food and value for money."
• "Love Tiger Bite and always use them as the food is great."
• "Every time I have it tastes very nice."
• "Ordered the 20” staffs special last night, delivered in good time which was all the way over in alsager, delivery driver practised very good social distancing as we were sat in our garden and the pizza was amazing."

Cons:

• "The Philly steak was just super tough steak with cheese."
• "Pizzas literally have no toppings on them. Was like eating tomato purée on bread."
• "Overall the takeaway is unreliable and the food is disgusting!"
• "Worst food ever experienced think they gave me food poisoning serves RAW BURGER MEAT."
• "Absolutely Disgusting! Used to order from here all the time and it was lovely now its the complete opposite."
• "The most undercooked raw burger I have ever been served."
• "Really disappointed with my order tonight. Food quality is really bad. My 'gourmet' burger tasted like fish?? Also ordered 6 wings and only received 4."

Hygiene

Pros:

• "It arrived on time and was piping hot!"
• "Only tried a pizza there, tasty and not 'oily' like in other fast food places."
• "First time of ordering a pizza from here and was well impressed, made specifically to how I asked. Probably the nicest pizza I have tasted in 20 odd years it was beautiful !!!!!!!"

Cons:

• "food is alright, however there are some hygiene issues, there were fingerprints all over the cake when it arrived."
• "Absolutely disgusting. Found grey hair/string on both the dips ordered and on the drink."
• "Today I found a chewed off fingernail in my chips, middle of the Covid pandemic."
• "When I had ordered from tiger bite and the food had came while I was eating my food and I had found hair in it and the burger bun was hard and the ice cream was melted."
• "The food was dry, philly cheese stakes were overcooked and the onions were burnt."
• "The mutton curry... the meat was tough and dry af and there was no sauce."
• "This place is awful order from here many times it's just been awful but ordered tonight it's been the worst food I've ever had all burnt and looked like it's been there for days."

Delivery

Pros:

• "Fast delivery."
• "Delivery is always fast, and the customer service is great."
• "Quick delivery though and the driver was polite."

Cons:

• "Pizza arrived squashed to one side of a box."
• "The delivery driver had an attitude."
• "Worst place to eat, food came after 2 hours."
• "Took over an hour to get here normally only takes twenty minutes."
• "Unfortunately will not be using these again."
• "I made an order it did not turn up as delivery drivers went home because it was cold."
• "Ordered online vegetarian kebab, and pizza and mozzarella sticks. Was delivered cold. The mozzarella sticks had gone firm."