Address: 58-59 Mardol, Shrewsbury, SY1 1PP, United Kingdom
Phone: +441743360944
Rating: 4.6
based on 152 reviews.
Staff Service
Pros:
"The staff were attentive welcoming and full of character."
"All the staff were very helpful and welcoming the food was excellent."
"Every member of the team were absolutely fantastic and the waiter, Owen, really did the most amazing job."
"The staff are enthusiastic, polite and incredibly attentive - they always make you feel welcome and valued."
"Service was great. The waiter announced the 4 starter specials and 4 main specials in addition to the main menu."
"The service was friendly and very attentive."
"The service was excellent, too. The Chef came out to the tables to meet the diners."
Cons:
"All they had to do was ask what they could do to put it right but they didn't."
"Never again will I visit your restaurant !! A visit from Gordon Ramsay is a must !!"
"Service very slow 40 minutes for 'nibbles while you wait' those that ate meat/fish found the food when it eventually came fantastic but vegetarians in the group left disappointed."
"Unfortunately the evening we dined we had two waitresses on training which didn't help the service which was slow."
"Poor customer relations when you are challenged about being sat alone in an area designated to you."
"Argumentative, and somewhat aggressive italian waitress 'talking down'."
"The attitude from the staff was horrible."
Food Quality
Pros:
"Food was absolutely delicious, pizza dough balls with Parmesan & truffle and the Mushroom Bruschetta were out of this world, especially the Bruschetta, the sauce was delicious."
"The sea bass was exceptional and the tiramisu very smooth and fresh."
"If you are looking for true authentic home made Italian food this is the place."
"The food was on point. Good size portions."
"The food was exceptional, I could have eaten the pre-starter Coccoli (pizza dough balls) all night, they were that good."
"The food was delicious and nicely presented. A lovely atmosphere with very warm, friendly and attentive staff."
"The food is amazing the best 10 out of 10."
Cons:
"The food was nice enough but nothing special. I had risotto that came with pistachio topping and it had several big lumps of shell in it."
"The carbonara was also extremely bland."
"Main meal was completely inedible as far to hot - and not spicy hot just burning mouth horrid hot!"
"The food was dreadful, almost inedible."
"The caprese was underwhelming."
"Everyone ordered different meals yet everything was extremely rich and sickly and quite oily."
"I don't think the pasta was fresh or homemade."
Ambiance & Decor
Pros:
"Nice, romantic and scenic restaurant situation, recommended for a quick meal or a romantic date."
"The restaurant is small but the atmosphere is great."
"Themed interior with painted murals and art work."
"An authentic Italian restaurant, run by Massimo (Paolo's brother). Situated in a cellar, the atmosphere and ambiance is unmatched in Shrewsbury."
"It looks unassuming and very small from outside. However, the restaurant itself is spacious with a cavern like feel due to the brickwork ceiling and delightful pillars... we really felt tucked away underground."
"The subterrain atmosphere is intimate and quirky."
"Lovely atmosphere and friendly staff."
Cons:
"The downside is the noise! There's no soft furnishings anywhere, nothing to subdue the conversation from the throng of satisfied diners!"
"The atmosphere here is lacking a little - it's a large venue with quite a lot of seating so it never feels full."
"Absolutely awful place, no atmosphere, no customers and refused to do a simple dish without cheese."
"The decor could be better... The chairs weren't that comfortable and the space lacked atmosphere, felt more like a canteen...."
"Lighting too bright."
"Noisy even at less than half capacity."
"It's not quite like any other Italian I have been to in that it is huge, spacious and not the usual small, atmospheric restaurant."
Value for Money
Pros:
"Great value and quick friendly service."
"Price was very reasonable for the quality, too."
"Certainly value for money."
"The weekday lunch deal is great value."
"Good prices, too."
"Everything we ate was absolutely superb, food that you talk about for months!"
"Then it came to the bill.. We had 3 courses each, plus a drink and it was incredibly reasonable."