Cibo Reviews Summary

Customer Service

Pros:

• "impeccable polite service"
• "The staff seemed to care and kept coming over to let me know a table was freeing up, then that they were cleaning it etc."
• "The service was great, the server was attentive, polite and always had a smile."
• "Big mention to Mady, who went all out to make our lunch incredible."
• "Service was spot on, extremely polite and attentive without being too intrusive."
• "Service was lovely and friendly."
• "The staff were amazing. Very attentive and helpful."

Cons:

• "The customer service in this restaurant, from all staff was utterly appalling and quite frankly embarrassing."
• "No one seemed to ask anyone’s name for the tables, was as if that whole booking scheme that night was scrapped."
• "staff kept kicking her chair"
• "disgusted staff have no respect or clustered service skills"
• "Marco then preceded to claim that we were suggesting he personally wanted to ruin our night and that he wasn't trying to do that, which I thought to be very unprofessional and rude."
• "The staff were generally unfriendly and uninterested in hearing our comments."
• "Service was surly and off-hand."

Food Quality

Pros:

• "the food was good with many Italian options not just pizza"
• "Really good meal and experience!"
• "Food was super tasty."
• "Always have the Calzone and it is unbelievable."
• "Great food, pleasant and professional staff, the atmosphere is good & always busy."
• "Food was lovely service was good"
• "The food was superb; one of the nicest, most tasty meals I've had in a long time."

Cons:

• "the table was filthy with ingrained food stains"
• "Meals overpriced for the look, taste and flavour."
• "food was average"
• "The food didn't seem to match the environment or price, it was just ok."
• "Awful food - full restaurant."
• "Food is expensive, very small portions: not worth the price."
• "Inauthentic Italian. Runny bolognese sauce, spaghetti not al dente, risotto was not rich at all."

Atmosphere & Decor

Pros:

• "this restaurant is managed impeccably, lavish settings and very clean, all the waiters/ waitresses are an amazing team"
• "an ambiance that truly reflects Italy and all its tasteful culture"
• "The decor is great, contemporary and elegant."
• "It's a good place for dating, celebrations, family reunion, all types of occasions."
• "luxurious outside area equipped with retractable roof and many stylish heaters plus the total glass surroundings makes you feel as though you could be eating in Rome itself!"
• "The place itself is very beautiful and has a classy feel."
• "Nice location and well dressed restaurant area."

Cons:

• "No social distancing, no side plates with our starter, no cleaning down before and after customers."
• "punters were packed together like sardines in an unventilated, stuffy space"
• "given a very awkward seating compared to everyone else"
• "Was bumped and knocked quite a lot during the meal and was not a romantic setting at all due to where we were seated."
• "The place was freezing and cramped."
• "Patronising management. Lovely waiting staff, which is a shame. Average food."
• "there was NO social distancing whatsoever"

Value & Pricing

Pros:

• "After cycling to pick it up we were horrified that part of our order was missing, after a phone call and another cycling mission we not only received the missing part but a complete new take out because the other would of been cold. FREE OF CHARGE and a smile."
• "the prices are really affordable (keep in mind this is in Wilmslow so affordable maybe be a little pricey)"
• "They do a very good value lunch menu which runs late enough in the afternoon to have an early evening meal for a very competitive price."
• "Food was amazing, they have a great 3 course menu on a Sunday which is good value."
• "It is quite expensive for some of the dishes here but you get what you pay for."

Cons:

• "whacks a non-discretionary 10% on the bill without asking"
• "It's getting a little too expensive now, especially the wine prices and the 12.5% service charged automatically."
• "The cheapest red wine was £30, which again is pushing the boat out."
• "Expensive but at least the quality is there."
• "Prices are only high as they know they can get away with it as the high price certainly doesn't purchase high quality food you would expect."
• "The £18 Pino and the £23 Sauvignon Blanc are DREADFUL ( cost, guess £4.50 a bottle )"
• "The food was bland and the prices frankly ridiculous."