Jade Fountain Reviews Summary

Food Quality and Variety

Pros:

• "The food is absolutely delicious, the flavours are unreal and not at all greasy."
• "The food was the best I have ever tasted, cooked to perfection with an infusion of flavours that made the mouth water."
• "Delicious freshly cooked food and great service; it was clear that ingredients were good quality and fresh."
• "The crispy beef was the best I've ever had, worthy of a Michelin star restaurant."
• "Absolutely wonderful. The food was incredible. Fresh and delicious."
• "The Jade Fountain offers a fresh buffet option as well as an a la carte menu option."
• "Highly recommend their 'taster menu' which is superb value all-you-can-eat."
• "Best Chinese food we’ve ever had. Loved the Kung Pao Chicken!"

Cons:

• "However, the food seemed to have a lot of MSG in as everyone was so thirsty for the rest of the evening."
• "The food was excellent. But we sat down at 17:30 and still had not received parts of our order at 21:30, the service was so delayed."
• "Overpriced, bad food and small portions. Food is typical of a bad Chinese takeaway."
• "The food was not great and same goes for the service. The place was cold and felt very unwelcoming."

Service and Staff

Pros:

• "Eric and his staff are so friendly and help with the menu so that they find your perfect dish."
• "Eric and his team provided the most professional and attentive service I have ever received from any restaurant."
• "The service was excellent with the staff advising and changing dishes according to allergy needs."
• "Staff were polite, friendly and knowledgeable. There was lots of choice on the menu - allergen information was easy to find."
• "Absolutely wonderful. The staff are fantastically welcoming and really took the time and care to recommend dishes."
• "Fantastic experience here. Eric and his staff were super friendly and helpful."
• "Service here is very fast and efficient. Highly recommended for that."
• "Excellent service and excellent food staff very polite and friendly."

Cons:

• "Got my name wrong five times, but it’s okay, was a pleasure ordering! Got hung up on once, but I don’t blame you."
• "Absolutely appalling service tonight, would rate 0 if I could."
• "Witnessed the waitress kick the young man who was working there, after he made a mistake - which is outrageous."
• "Waited half hour for starters, this wasn't what we ordered and sat waiting for 45 mins for next meal to be brought out nothing arrived approached manager who just offered us a free drink."
• "Service was slow on both food and drink, I felt that takeaway orders were taking priority over our dining."
• "Visited the jade tonight ordered 2 cokes heavily over priced after looking at menu we realised there was no chicken balls or chips to be told aggressively that's its a restaurant not a takeaway."