London Hong Kong Reviews Summary

Food Quality

Pros:

• "The most superb Chinese food."
• "Absolutely loved the food; such good quality, very tasty and good size portions."
• "Food itself was well presented and tasted good."
• "The food was decent, not the best Chinese food I’ve ever had but certainly not the worst."
• "Food was really tasty and we were happy with portion sizes."
• "Every dish we ordered was as good as we've had in restaurants we've visited in many countries."
• "All the food was very nice & authentic."

Cons:

• "They charge £2 for each tiny tray of chilli oil which you need plenty of to add flavour to the food."
• "Dim sum is pre frozen from a packet. Lacks the freshness you would expect from a restaurant."
• "The food itself is very poor, the portions are small and loaded with MSG which made the sauces feel like a gooey substance."
• "The roast duck which used to be really good, is now literally skin and bones, and very salty."
• "The rest of our food that came out were of tiny portions, sloppy and lukewarm."
• "The variety of dim sum dishes is very low and I suspect it maybe bought from a Chinese supermarket and just reheated."
• "The foods quality is declining..."

Service

Pros:

• "Service was attentive, professional and friendly."
• "The service was welcoming, atmosphere feels like China with the smattering of artifacts around the restaurant."
• "Smart/content staff."
• "Good prices, good sized portions, always able to get a table."
• "Service is outstanding!!!"
• "Lovely staff, ever so polite, patient and attentive with everyone that was there at the restaurant that evening."
• "The servers are friendly and polite & very active."

Cons:

• "Check you bill carefully! The final bill was written in Chinese without any price listed on it."
• "They secretly add a hidden and unlawful service charge to the bill."
• "No consistency to serving us altogether."
• "The waitress had the audacity to tell me to control my child who by the way is 1 years old."
• "The staff were fine except the lady manageress who was rude, acted like she was above everyone else and was not welcoming at all."
• "Very rude staff, lady who works here does not know anything about customer service."
• "Extremely rude staff. Not only were they not courteous but they actually had a sulk on."

Value for Money

Pros:

• "Drinks, soups, starters and desserts available and are a very decent price."
• "Good food and service...good selection with the set menu and reasonable portions..."
• "Prices are good."
• "Good interiors, friendly staff and most importantly good food."
• "Prices are reasonable for a place near the airport."

Cons:

• "Expensive food, service was typical Chinese."
• "Very expensive and poor value for money."
• "Never again. Food portion was so small and not worth the price."
• "It was very expensive for the portion size and I think some of us left still hungry."
• "Frayed at the edges and in need of a good clean."
• "A Rip off! Small portions! Overpriced dishes."
• "Food tastes okay but size is very miserable."

Atmosphere

Pros:

• "The atmosphere was absolutely incredible."
• "The service was welcoming, atmosphere feels like China with the smattering of artifacts around the restaurant."
• "Good atmosphere."
• "The atmosphere was good, especially considering it was lunchtime."
• "Love the food and atmosphere."

Cons:

• "First thing i notice inside the venue was dead silence, same silence you can experience at library or museum canteen."
• "Strange atmosphere, felt rushed and not relaxed."
• "The timing was the worst of it all, the food was brought irregularly."
• "The place is not kids friendly. Staff keeps on shushing and shouting my child making weird faces."
• "The atmosphere is pretty dull."
• "Nicely decorated however that's where it ends."
• "Dirty place."