Imperial China Reviews Summary
Category: Chinese restaurant
Food Quality
Pros:
- "The food was excellent - classic dishes beautifully prepared and the freshest, crunchiest stir fried vegetables I've ever tasted."
- "Amazing dim sum, very authentic experience."
- "High quality Chinese and fantastic dim sum."
- "Food is always good quality and very competitively priced."
- "Definitely one of the best dim sum places outside of China Town and we have loved coming here for their excellent food."
- "The food is of superior quality and is clearly prepared and cooked by highly skilled and professional Chinese specialist chefs."
- "Wonderful dim sum, high quality and perfectly fresh, cooked and executed."
Cons:
- "We had our first takeaway from here tonight it was tasteless and dry...worst spring rolls I've ever had."
- "Most dishes not as expected and inedible."
- "They served us with stale lobster. It really smell horrible."
- "This was simply INEDIBLE. Simple dishes too, Chicken chowmein, spring rolls & crispy chilli beef…."
- "Absolutely terrible food. Worst sweet and sour I have ever tasted."
- "Used to be a good place for dim sum but it is now very expensive and not that great."
- "Over priced basic and tasteless food."
Service
Pros:
- "Staff are knowledgeable, helpful and family friendly."
- "We were fortunate to have a member of their team named Jack as our main waiter because he was very amiable and helpful."
- "To be fair to them, service was good and with a smile."
- "The service is really fast, the waiters are courteous and polite."
- "The waiters and waitresses were attentive, friendly and smiling. The service was fast and they accommodated our special requests."
- "Staff helpful and friendly 10/10."
- "The service is friendly, polite and quick without you feeling rushed."
Cons:
- "The staff were nice but slightly unprofessional as they gave my friend apple juice when she ordered pineapple juice."
- "Service is OK but prices are very similar to central London."
- "Very slow service at first, our waitress wasn't very reactive, unwelcoming and unhelpful."
- "Service isn’t great, it feels like you’re putting them out asking for something."
- "The waiting staff rude and dismissive."
- "Poor food and one waiter was very rude!!"
- "Staff didn't explain process and dishes properly and ordered incorrect food, which they wouldn't take back."
Ambience and Cleanliness
Pros:
- "Awesome dim sum restaurant in the area, don’t need to travel Chinatown."
- "The decoration was nice, but there was only 1 different wallpaper on the walls."
- "Not too price and really nice decor."
- "Fantastic decor and a range of mouth watering dishes to choose from."
- "The decor was unique and incredible."
- "Lovely authentic restaurant, yummy food and amazing interior too."
- "The restaurant itself is very well appointed and booking in advance is advised."
Cons:
- "The only let down I have is the ambience which is dull and uninspiring."
- "Certain areas of the dining area are not kept very clean."
- "The only thing I would say is that the decor is a little dated and therefore it feels kind of gloomy inside."
- "Slightly disturbing how grubby the upstairs looks from the road. Dirty unkempt curtains in full view from road."
- "Not to mention they have an incredibly overstocked & dirty fish tank."
- "Like in many other Chinese restaurants (a tradition??!), the man toilet needed a bit of cleansing."
- "It's also cash only on the weekend and they don't take Scottish notes."
Value for Money
Pros:
- "It is not cheap but also not expensive for what you get."
- "Comfortable seats, well priced, extensive menu and what we ate was delicious."
- "Very good value for lunch dimsum."
- "Personally I don't mind waiting a few minutes longer when the food is so good, and very reasonably priced."
- "Great value for money!"
- "Price was not cheap but not too expensive as well, just right."
- "Absolutely lovely. Worth the money, great quality for Chinese food outside central London."
Cons:
- "The food prices are on the premium end."
- "Compared to other dim-sum restaurants, it is a bit high on the price."
- "The prices are slightly higher than in China Town."
- "The main reason for two stars is they only take cash. Which is weird and inconvenient in post covid 2022."
- "The quality of the food was poor, and the prices were on the higher side."
- "Expensive compared to other local options, so was a disappointing experience."
- "Two small fried starters, two mains and a shared bowl of rice + 2 cokes amounted to over £60, with service charge on top."
Payment and Booking Policy
Pros:
- "They did kindly point me to the closest cash point."
- "Booking advance for weekend specials."
- "The restaurant itself is very well appointed and booking in advance is advised."
- "Reservation is an absolute must as the restaurant gets very busy due to its popularity."
- "Booked at very late notice for a dinner for 4 on New Year's Eve."
Cons:
- "Probably will avoid this place from now on - Shame, as I have been going religiously over the years but their new 'cash only rule'."
- "Be aware that they only take cash on certain days so it is best to call beforehand to avoid paying ATM fees at the off license across the street."
- "Not to mention ‘cash only’ policy is odd and inconvenient."
- "They only take cash. Which is weird and inconvenient in post covid 2022."
- "Only got as far as the entrance. Waitress looked at my chinese wife and decided to tell us it is cash-only."
- "But the booking time slots were very strict on the weekends. And you cannot stay more than 90 mins."
- "It's a tad pricey, but the quality and overall experience are worth it."
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