Northfield Pool & Fitness Centre Reviews Summary

Pool and Swimming Facilities

Pros:

• "Nice pool, but other facilities poor, low number of showers to accommodate numbers, all hair dryers bare 1 not working."
• "Really like swimming here. The place is really clean and life guards are always friendly."
• "Everything is always clean and staff are helpful/polite."
• "They have two pools one 25m one and also a baby pool."
• "Took the kids to splash and slide. Really good! Kids loved it. Staff at the desk helpful and friendly."
• "Always clean and pool is not too cold."
• "Lovely pool, can be a little busy at times. Like sardines in a tin. But the staff are lovely. The pool, showers and changing are always clean and tidy."

Cons:

• "The pool has used plasters on the floor that have came off people's bodies these plasters contain blood and pus."
• "The pool is filthy and contains bacteria that chlorine cannot kill for three days."
• "The water in the baby pool is quite cool, could be a little warmer."
• "The pool is always cold they say it is 29° but it is not."
• "Half the pool laned off."
• "When it’s full, it often gets smelly too so quite undesirable."
• "There is also a dirty brown substance on the bottom of the pool that we have been told is skin and body fluids from swimmers."

Customer Service and Staff

Pros:

• "Staff lovely and helpful."
• "The staff where very attentive, polite and very helpful in guiding and supporting us especially myself as I am in a wheelchair so had a lot of needs and questions."
• "Always love to come here. The staff is friendly, specially ove the staff that works on the pool very attentive."
• "Great centre with friendly staff, good classes and great instructors."
• "Staff are super friendly and helpful."
• "Tino at reception, could not have been more pleasant, courteous, efficient and helpful."
• "The new gent that has taught stage 5 at 5.30 for the past two weeks is absolutely amazing with all kids he really interacts with them all praises them all and really engages with every single child."

Cons:

• "Reception staff awful - huge difference in temperature from pool area to changing area."
• "Never answer their phone or get back to anyone via email, lazy useless staff."
• "Very rude front desk staff."
• "Very bad staff, rude and racist."
• "Reception staff and management, but reeks of minimum wage staff who don't give two hoots about customer service."
• "Never enough staff on at the reception, so the queue is usually quite long."
• "Manager is extremely rude and said it’s not their fault I don’t understand things so please help me to understand and don’t make me feel an idiot!!!"

Facilities and Cleanliness

Pros:

• "Changing rooms very clean and bright, lockers a good size."
• "The facilities were very good and organized."
• "It's a great little local leisure centre... Upstairs there is a gym, and some studios for aerobic and gymnastic sessions."
• "The facilities are kept clean and tidy."
• "Huge parent and baby changing areas (at least 4) with changing table and chair with restraints so you can get changed also, large lockers that I got a collapsible buggy in."
• "Great facility, very clean and well looked after."
• "This is a lovely and new leisure centre, great changing facilities, and lockers."

Cons:

• "The centre's car park REALLY spoils visits to the location."
• "The gym is too small for the membership size."
• "Air conditioning is barely functional in viewing area."
• "The staff are spineless to let the customers continue to abuse the car park and continue to park illegally without repercussions."
• "The car park is still small which hasn't changed."
• "3 showers have been not working for at least 2 month now."
• "Cleanliness isn't what it used to be. Especially during the weekends around the pool area."

Classes and Instructors

Pros:

• "It was our first visit since the pandemic all though it was very busy (children's half term), we took our grandchildren. The facilities were very good and organized."
• "Great place, both my children are having swimming lessons here can't fault the teachers."
• "Superb staff highly recommend wonderful aqua fit classes run by Carole and yoga classes run by Jon."
• "We take our grandchildren to learn to swim, brilliant instructors, they take time to encourage the children from babes in arms to school children."
• "The normal male instructor engages with each child and the whole experience was enjoyable and much more fitting for the age range of the class."
• "Instructors are friendly and gave us wonderful advice on introducing the baby to the pool."
• "I like the aqua aerobics, purely from a mental health point of view, the classes are incredibly relaxing and I sleep well."

Cons:

• "Wouldn't even rate it 1. Called up at 4 to see if we could go swimming no 7-8 fair enough that's what time we got told. Get there and says she can't go in unless she can swim the lanes total joke!!"
• "As for the class it seemed that the trainer wasn’t really interested and there was no enthusiasm."
• "I went to a yoga class and it wasn't beginner friendly at all."
• "Sadly the instructor Ian is still living in the age where children with additional needs are naughty."
• "It’s clear after going to a couple more lessons that the female instructor was cover and had no idea what she was doing."
• "The instructors could try a lot harder with offering a range of moves and options between beginners and advanced practice."
• "The female instructor didn’t ask if anyone was new and didn’t explain anything at all just assumed everyone knew what to do."

Value and Membership

Pros:

• "It is therefore cheaper to cancel. I can join the Everlast down the road instead. They have a pool. And they're cheaper."
• "These new facilities are exceptional with the low-cost of membership it’s a very inexpensive option to lots of the other health and fitness centres in the local area."
• "£6.20 a days membership very good value plus u can use the massive pool at no extra cost."
• "There is a £18 pm membership for FT students when paid upfront for 12 months."
• "Having finished an excellent 12 sessions cardiac rehab programme at the centre gym, I decided today to join as a member to keep up my new levels of fitness."
• "Love using this facility mainly for swimming it can get busy in the lanes but it’s always clean and the staff are friendly."
• "Great new swimming baths and leisure centre - huge improvement on the old building."

Cons:

• "Didn't attend for 2 months and I still get bills sent to my house for using the gym even if I didn't."
• "Very dissatisfied paid a lot of money for an hour of swimming and the staff didn't really help."
• "Membership is about £30 a month which is far too expensive for this gym."
• "Will charge you £90 for cancellation of membership despite no advertisement how to correctly cancel on the website."
• "Because that very rip off price.. they are too much charge."
• "It's not a bad center to go to, I gave it a low score purely because it cost £8 for just one hour to spend in the pool."
• "Aqua challenge is great fun but a bit pricey."