Stechford Leisure Centre Reviews Summary

Swimming Pools

Pros:

• "Great pools for families with young children. Especially learning to swim."
• "Swimming lessons for my child, great, no complaints."
• "Pool and the teaching instructors are really good. Thumbs UP for that!"
• "The swimming pools are great for the children."
• "It has three pool, small, medium and large. The big pool is quite deep and you can dive safely."
• "Swimming pool is good, changing room and showers are fine."
• "even on a busy day you can still enjoy all the pools here"

Cons:

• "Does not make sense to do swimming lessons during a swim session already going on."
• "Both pools are too shallow."
• "the swimming pools are way too small"
• "The pool was horrid, it needs a very good clean."
• "The pool is much worse than before, they don’t have the slides the tubes hot tubs you know all the fun stuff, pool is also more tiny."
• "The pool is disgusting. There is unrecognisable brown slushy gunk at the bottom of the pool in more than one place."
• "The pool is not big enough to close off 1/4 of the swimming pool and ask swimmers to move onto the other lanes."

Staff and Customer Service

Pros:

• "Firstly the staff are excellent and the baby swimming classes are superb and really good fun."
• "The leisure centre itself was gorgeous! So clean, really friendly staff and parking!"
• "All staff are very welcome from the cleaning team, reception staff to the gym instructors."
• "The staff were very helpful and assisted us in joining there and then."
• "Mandy and Josh are amazing people who are always willing to help you no matter what and always have a smile on their face."
• "Staff are friendly and helpful."
• "Reception and Cafe staff are very friendly and polite."

Cons:

• "Never would I go here again staff are rude and unhelpful"
• "Staff seem like they have a chip on their shoulder over customers."
• "Not a great experience at all with poor staff quality and customer service are not friendly."
• "Staff at reception are ignorant and dismissive."
• "Poor staff, the staff are too busy looking at women and using the equipment themselves"
• "Unbelievably rude receptionist who was middle aged lady sitting in the middle."
• "Rude staff and poor quality of customer service."

Parking and Accessibility

Pros:

• "And there is plenty of free parking if you drive there."
• "Parking is rather limited, but not bad."
• "The number 11 bus stops outside too. Bonus!"

Cons:

• "Unfortunately, the car park space is very limited and it's always a worry where to park when you get there."
• "Parking is a nightmare at peak times."
• "They need bigger car park it’s very disappointing when you arrive after work and there’s nowhere to park."
• "The car parking is a MASSIVE problem."
• "There is a severe lack of parking spaces given the amount of people that visit it."
• "Overpriced with poor parking and rude staff."
• "Parking is very limited. This issue lets down the site as sometimes visitors have to wait up to 20 minutes for a space or drive elsewhere and walk."

Gym and Fitness Facilities

Pros:

• "Awsome! I've been there many times, every type of gym equipment is to be found there, air conditioned and hygienic"
• "Clean gym, decent classes although definitely not enough."
• "Facility is amazing and definitely a step up from what it use to be."
• "There's also a new, state of the art gym."
• "Recently refurbished leisure centre with an excellent state of the art gym."
• "Gym is always clean and tidy, good room temperature."
• "The gym and facilities are great."

Cons:

• "Badminton courts are well lit, but floor is a bit on the slippery side and only 40min session, which for the price is expensive."
• "Really poor experience with the swimming instructors for my 3 year olds first swimming lesson."
• "The gym is overly priced, filled with young asian guys who sit around talking making no use of equipment"
• "The gym is small and is majorly filled with passport to leisure people at off peak times"
• "used the premium gym facilities and it was small and under equipped"
• "It was too crowded and I got out after an hour."
• "Very expensive pool with stupid unnecessary sessions that complicate everything."