Sparkhill Pool & Fitness Centre Reviews Summary

Staff Attitude

Pros:

• "The staff at the leisure center are incredibly welcoming and accommodating."
• "The staff is very nice, always there to help you."
• "The staff here are amazing."
• "Staff are always friendly and efficient, really appreciate the women's only swim section always has a female lifeguard."
• "I'm absolutely loving it because when I first came here I was feeling very shocked to see the new gym, swimming, and classes."
• "Great staff great facilities great prices also ideal to my home and business addresses."
• "Great staff, great facilities, great prices also ideal to my home and business addresses so ideal very big inside very clean."
• "Nice new building, with the latest facilities, quite spacious and early opening hours."

Cons:

• "However, the gym needs more benches and machines."
• "The staff are not professional they are not doing the job probably, and also they are not helpful sorry about improvements they made on this place."
• "Very very angry and appalled by the service. My family booked swimming today and when they arrived they were told that the session is cancelled because the lifeguard could not come."
• "The men's gym lacks a lot of equipment for exercise."
• "Facility nice enough. Customer service appalling!!"
• "Extremely dissatisfied with the service provided by this leisure centre."
• "Staff at reception is mot co operative.They think they own the leisure center."
• "I would definitely not recommend this gym to anyone. After joining the gym I can definitely say the reviews are 100% accurate."

Cleanliness and Maintenance

Pros:

• "The machines in the gym are nice and clean and the members are friendly."
• "Also the swimming pool is clean and quite large."
• "The gym is convenient with its location and all the facilities it has."
• "Staff are always friendly and greet everyone with a smile. Staff are always extremely helpful and go out of their way to help you and make you feel at ease."
• "Facilities are very good and I believe they are well maintained."
• "Best thing about this gym is there are separate swim classes for women and men."
• "The facilities are clean and presentable."
• "Was pleasantly surprised by how clean the gym was as a whole building."

Cons:

• "The cleanliness and maintenance of the center could be improved."
• "The only downside is that at busy hours the gym gets crowded."
• "The bathrooms should be cleaner. Sometimes, they are disgusting, and you don't feel like taking a shower."
• "The toilets are always disgustingly filthy."
• "Swimming pool for women days needs improvements (need more showers). Beaware, especially if you are disable."
• "The showers are in the changing room and often used as changing cubicles, there are only two changing cubicles which at busy times are occupied."
• "Parking is nongoodnif you're a wheelchair user. You'll always get non bluebaged holders parking in the 3 available bays and staff dont really do anything to help."
• "I had a years membership at premium fitness. Which was full off steroided up Asians qued up for the weights."