Harborne Pool & Fitness Centre Reviews Summary

Staff and Service

Pros:

• "Reception staff have the right attitude and friendly."
• "The staff are polite and health and safety protocols are clear when applicable."
• "The staff are helpful and it’s very easy to find the places you need to go."
• "Staff are friendly and courteous"
• "The staff were very friendly and helpful"
• "Really well organised, very clean and great, attentive staff."
• "Lovely place clean and very friendly life guards are on point and the pool is lovely to get in."

Cons:

• "Most of reception Staff are rude."
• "Extremely bad customer service, with no willingness to listen and help."
• "staff failed to provide me with correct information on multiple occasions"
• "members of staff not doing much in the gym"
• "The staff are very unfriendly and sometimes rude"
• "Second and most importantly the front of house staff are terrible! Spoilt my experience, especially as a new member."
• "Receptionists are useless, rude and lack knowledge."

Parking and Accessibility

Pros:

• "Parking is very limited but road side parking is available around."
• "children under 5 are free, if I remember correctly"

Cons:

• "the very small car park which is frequently full"
• "Parking is beyond a joke"
• "Parking is a nightmare. The actual car park is tiny and it’s the wild Wild West of parking."
• "Stopped my membership after the road parking was stopped as there are literally not enough of car spaces"
• "Parking is a disaster. They don't even provide parking bay for children."
• "parking is an absolute nightmare"
• "Stupidly small carpark for such a busy facility."

Cleanliness and Maintenance

Pros:

• "facilities clean, plenty of space to get changed and pool not too crowded"
• "Lovely place clean and very friendly life guards are on point and the pool is lovely to get in."
• "very nice pool and toddler pool"
• "The pool and family changing rooms are always clean"
• "fairly clean equipment"
• "changing rooms which were very clean"
• "Swimming pool is always clean, never too busy"

Cons:

• "The changing rooms are filthy. Slime on individual shower walls."
• "Took my 11 month old brother to the small pool in this leisure centre and came out to get changed to find grazes all up my knees cuts on my toes."
• "Pool bottom is dirty."
• "often there's strong urine smell in the showers and toilets"
• "the side of the pool had plasters and all sorts of other gunk"
• "The pool has debris constantly. The changing rooms sometimes smell of urine."
• "shower floor can be a bit slimy if going at the end of the day"

Facilities and Equipment

Pros:

• "Price for one time entry only £4,60 and that's good"
• "decent air-conditioning"
• "Good range of equipment considering the size of the gym"
• "Great gym to use for affordable prices."
• "Modern clean swimming with easy to use shallow small pool."
• "The pool area is great, the gym needs more machines but other than that the facilities are very good and clean."
• "Fitness classes various including aqua fit every day is good."

Cons:

• "various machines breaking all the time and nobody there to fix them"
• "At peak times there are queues to use most equipments, the range of equipments is also not great."
• "Teachers were late or didn't turn up."
• "the hairdryers are hand dryers mounted on the wall, not comfortable for drying your hair"
• "I used to be a member of this gym, hardly any machines ever available in the evening and the leather is cheap, always torn on the weights machines etc."
• "This place was recently cheaply refurbished with fewer resistance machines."
• "The gym is expensive for what it is and should be looked after more by the staff and management"