Harrington Arms Sawley Reviews Summary

Service

Pros:

• "Service is good and staff are very friendly."
• "Staff were polite and friendly, service times were good."
• "Service was amazing and efficient."
• "Staff were wonderful. Really cheerful, helpful and enthusiastic."
• "The staff were helpful, pleasant and friendly."
• "Very quick and pleasant service."
• "Service was very attentive and pleasant."

Cons:

• "Service was crap!!!"
• "Lacklustre poor service!! Very slow to take orders and serve food."
• "After waiting 15 mins for someone to come over and take our order we was then told there was a 30 min wait on food."
• "Service was incredibly slow, staff kept saying 'few minutes, being plated' yet waited another 20-30 minutes..."
• "As they were so busy, service was slow."
• "Service very slow although we were told there would be a 30-40 min wait, it was a good hour and people who had ordered after us where served before us."
• "The service was terrible."

Food Quality

Pros:

• "Each plate made for you & individual."
• "The bakewell tart and custard was very good though, especially with the cherries."
• "Good veggy options, the halloumi fajitas were delicious."
• "British beef & ale pie is a must....."
• "Food was well cooked and presented."
• "Food fantastic, service and waitress couldn't have been any better."
• "The food was absolutely beautiful."

Cons:

• "Just had the worst burger ever in my life."
• "The food was very average."
• "Meal was disappointing steak cooked alright but seemed a cheap cut very grisly."
• "The mains obviously cooked too early as the skewer was cold and the chicken was dry and didn't taste nice so I didn't eat the chicken."
• "Both of us had garlic mushrooms for a starter which were very greasy and quite hard."
• "I had mushroom and Stilton wellington. A mountain of pastry with very little filling. The vegetables were nearly raw."
• "Food was poor, I ordered a mixed grill, meat was cold, peas were not edible."

Ambiance

Pros:

• "Lovely beer garden and a beautiful pub and restaurant."
• "It's cosy and friendly and some of the staff have worked there a long time."
• "Excellent summer garden which is very popular with the crowds."
• "The pub is a very warming place when entering and has a large dining area."
• "Love the old feel of the place. Nice open fire and good amount of seating in the restaurant area."
• "The place is pleasant and the atmosphere is relaxed."
• "A nice warm comfortable country pub. A very pleasant atmosphere with delightful cooking smells that make your mouth water."

Cons:

• "Why don't management make sure that the bar area is clear so customers are not exposed to constant bad language and loud behaviour."
• "It just isn't social or pleasant anymore and is primarily an event for the 18-25 year olds."
• "The noise level and chaos did not portray a pleasant place to eat."
• "Evening spoilt by large party not having the concept that others in the room were also wanting to enjoy the evening."
• "No air-con and the dining area was somewhat dated."
• "It was chilly and two of us next to the door kept our jackets on."
• "Won't be in a hurry to return."

Value

Pros:

• "Great value for money."
• "Food was tasty and reasonably good value for money."
• "For a shade over £25 all in (the ale was on special, so only £2.50), very good value."
• "Reasonably good value for money."

Cons:

• "WOW the pricing us ridiculous, the food is really not worth the extortionate price."
• "Meal not worth over £44."
• "It was terrible, the food was cold and they refused to serve the cheaper lunch menu because 'they were too busy'."
• "The whole experience was expensive and underwhelming."
• "I do think that it's a bit pricey for what you get."
• "We won't be coming back anytime soon as we don't like wasting hard earned money."
• "Poor service and forced to spend more than necessary."

Management and Staff

Pros:

• "The team can cater to anything you need which is fabulous."
• "Staff very polite. Lovely atmosphere."
• "Helpful and very friendly staff."
• "All staff so friendly. Can’t recommend this place enough. Keep up the good work!!"
• "The young lady who served ourselves tonight went above and beyond her duties."
• "Brilliantly handled by Kim, Nikki and all of their hardworking team."
• "The staff are always friendly and helpful."

Cons:

• "Staff were friendly but should have picked up on our wait far sooner."
• "The waitress was pleasant but changed once we said we weren't happy."
• "The only staff member who let the team down was a lady in pink wearing glasses, brown hair."
• "Mortified, I politely and discreetly highlighted this to staff but not one person, inclusive of management seemed bothered about what had happened."
• "I'm afraid I got the feeling the manager was up her own backside!"
• "Very poor service, staff have no interest in serving customers."
• "Staff appeared a little inexperienced but were doing their best to maintain safe dining."