Rose & Crown Reviews Summary

Staff and Service

Pros:

• "The staff are brilliant and couldn’t help use enough and the food is always served hot with a smile."
• "Absolutely amazing service!"
• "The staff were really friendly & welcoming. Service was very quick & efficient."
• "Great service with very polite staff."
• "The staffs service is fantastic."
• "Staff were really friendly and efficient."
• "The bar staff were friendly and very helpful."

Cons:

• "Finally the chef came over and said we had been rude."
• "Only niggling criticism would be that the two staff members (including management) helping me made it clear to me I was being a nuisance."
• "She continued to avoid me and gave me a disdainful look while saying some unpleasant words."
• "Table service was good staff polite but food disappointing. Steak had to be returned as was very very pink when i asked for med to well done."
• "The staff were nice although they were losing their patience as the night went on, probably due to the busyness."
• "waited 43 minutes for order of chicken burger, chilli burger, coffee got cold waiting so dank it, had nothing to drink with my food, complained about the length of time it took to get served, was told not to talk to the waitress like that... asked for a free coffee for the inconvenience. was treated like I was in the wrong.. will never go back"
• "Experience was going fine as I have been to the Rose and Crown many times and enjoyed it. But this evening an employee by the name of Angela was blatantly rude to me."

Food Quality

Pros:

• "Had sirloin and chips excellent and fish and chips again lovely."
• "The food was very tasty and of a high standard."
• "Can't fault the quality of the food cooked, or the cost."
• "Food was also of good quality, some meals may not be worth the price given however I had a bacon burger and that seemed to have a sufficient and fairly outlined smoke grilled taste that left me satisfied."
• "Food here was surprisingly good! Tried the 3x 3oz lamb steaks with a side salad and wasn't disappointed!"
• "The food was superb and the staff polite friendly and efficient food & drink service, my partner and I had stake & Ale pie and mash ...very lovely."
• "The food is great, especially the burgers!"

Cons:

• "Cheap and cheerful pub of the Greene King franchise. Food and drinks are standard fare, such as burgers and pizzas, not fantastic quality but it's cheap."
• "The mash and gravy seemed like they were instant."
• "Got food poisoning from here, avoid this nasty place."
• "The food here is terrible I have eaten at the same branch before and was impressed enough to go to another location but the portion sizes are tiny and not as described on the menu."
• "Had lasagne for lunch and unfortunately I can’t recommend that as it tasted more like something from a frozen packet."
• "Officially the worst place I have eaten in the last 10 years possibly in my whole life. Dreadful quality, everything was just awful."
• "Unfortunately, the food felt like it came straight out of a microwave."

Atmosphere and Environment

Pros:

• "A real local pub, with lively atmosphere, fine selection of drinks and good (even if expected) food."
• "Nice atmosphere also and all the staff are super friendly."
• "Lovely pub to meet with friends and family with a very warm atmosphere."
• "A great place for a pub lunch with the unwritten motto of 'go big, or go home'. Everything you can order seems guaranteed to hit the spot."
• "Enjoyed a lovely family meal here today. Food was delicious and even though it was very busy with a grand national and footie crowd, the service was still brilliant and the staff were happy and friendly!"
• "It’s a good, old-fashioned community pub."
• "Wonderful atmosphere but even more than that the staff are so friendly."

Cons:

• "Nipped in with a friend last Sunday-did not realise the place was a nursery/crèche`.....had a pint of Strongbow-bit watery-then left, won`t be back...kids should not be allowed in pubs-EVER-no matter the occasion....volume level was off the scale."
• "The only criticism would be that it is a large venue but they don't really have the bar space for the amount of people wanting to order and there can sometimes be a little bit of a queue."
• "astonishingly disappointed at the new menu, old flip and dip burger has changed and is now pathetically small, you are better off ordering a normal burger at half the price and order a beef dripping gravy(garden peas on a mixed grill?????)(REALLY)"
• "Coming to the Rose and Crown with my boyfriend to celebrate our 8th year together. Unfortunately we had a bad experience in here."
• "Plan to have our dinner here but did not happen, very noisy and chaos inside."
• "It's alright - but the pub 'garden' is right on a busy main road."
• "Service very slow and food very average."

Value for Money

Pros:

• "Prices from food to beer very competitive."
• "The puddings are of equally competitive size too and will challenge even the greatest appetites into a guilt-ridden gorge to clean the plate after a sizeable dose of meat. You'd think the prices would be higher to match, but two King Size Mixed Grills and two Chocolate Fudge Cakes came to just £30."
• "Very reasonable prices."
• "A good atmosphere with a DJ playing some oldies but goodies music."
• "Food isn't the cheapest but is great tasting worth the price."
• "Fantastic food with very large potion sizes."
• "Nice pub, went in Friday night and Saturday night, busy both nights, food quite good and reasonably priced."

Cons:

• "A pint of Peroni costs £5.10. I don't get out much, so maybe that's actually normal."
• "The food here is terrible I have eaten at the same branch before and was impressed enough to go to another location but the portion sizes are tiny and not as described on the menu."
• "Food isn't the cheapest."
• "Go to the pub, park in the pub carpark and get a 100 pound fine a couple of weeks later."
• "I later found out that I'd received a fine for parking in their car park."
• "BE WARNED THOUGH THE CAR PARK IS NOT FREE."
• "It was Steak Monday so I had a Ribeye at a discount price of £8.50 with side of onion rings £1.49."

Facilities and Accessibility

Pros:

• "Good parking."
• "The mens toilets are near the front entrance and ladies and disabled are nearer the back - all clean."
• "Access into the building is flat and also to the dining area and bar."
• "Water is free as per. Toilets are well kept."
• "Had a lovely time doing the Sunday quiz (albeit we were terrible). Food was excellent and the staff were super accommodating and made everything accessible to me as a wheelchair user."
• "Free meals on Christmas Day to the emergency services, or providing a free meals on wheels service during lockdown for people who were struggling."
• "Staff were really friendly and efficient."

Cons:

• "Kind and efficient staff, however very run down (investment/ refurbishment needed)."
• "Food excellent..but very loud..and the grab rail in the accessible loo was loose causing me a slight tumble, nothing.injured though and staff were really kind and so genuine concerned..top top.marks."
• "In the dining area some seats were torn, backings loose (in the cubicle style seats)."
• "It also was pretty quiet that day as not many students were around."
• "Ordered the XL mixed grill and it has to be the longest wait iv had."
• "The parking is an irritation which by itself would not have lost any stars at all, but added to the vaping I docked 2 stars."
• "Never going to this pub ever again! Got a parking charge letter come through the post for parking in the car park for half an hour when I popped in for a quick pint."