Marshall Mercedes-Benz of Blackpool Reviews Summary

Customer Service

Pros:

• "Very pleasant and helpful staff."
• "Roger was really easy to work with and transparent and straight forward in our discussions."
• "Lynda Sheppard for being so helpful, as well as the good people in the workshop for an excellent job."
• "Diane, the lady in the service department who I dealt with was lovely and kept me updated throughout the day."
• "Sham Orzech helping me in my purchase of a new MB GLE and I completely happy with all aspects of his customer service!"
• "Had such an amazing experience with Alex Jeffrey! As soon as I walked in the door he made me feel at ease."
• "Very impressed with their customer service, visited today due to a lost locking nut for my wheel no problem service guy came out."
• "Excellent as ever !just dropped my car off as the demist wasn't working nothing was too much trouble for them."

Cons:

• "Manager refused and kept £7.5k then put car up for sale again for full price."
• "Mercedes Blackpool are aware of a worldwide issue with paint peeling on red cars. Apparently not taking on any warranty work now."
• "I have tried to get my digital service report updated for two months without success."
• "I’ve phoned probably 10 times over the last 6 months and haven’t managed to get through to a parts adviser every time."
• "I had a job done from them on my brand new C Class with less than 5000 miles on the clock. Got the car back and the whole car was rough like sandpaper from overspray."
• "I was repeatedly fobbed off by the service manager until my warranty had expired."
• "No one attended to me on the shop floor which is pretty poor then I was made to wait after speaking to reception."
• "This relates to one of their higher end models with very limited interest to rectify a clear defect."

Car Buying Experience

Pros:

• "Great service - great car!"
• "Just collected my new A35 this morning and it looks fantastic and drives like a dream."
• "A very smooth, friction-free experience. Got a great deal too!"
• "Just purchased my second car from Marshall MB in 3 weeks. Like the first time, the service was excellent."
• "They made the process easy and smooth, despite being short staffed and even went the extra mile to make sure I left happy."
• "Brilliant dealership ! Many thanks specifically to Paul Fowler for a seamless and stress-free purchase."
• "Really impressed with their customer service, visited today due to a lost locking nut for my wheel no problem service guy came out."
• "Really poor customer service. I have tried to get my digital service report updated for two months without success."

Cons:

• "They can’t find what is wrong with my car. Took my car to them in a few occasions."
• "The motor ombudsman has ruled in my favour and asked to return the car to them with adjudicator at TMO saying that they were at fault and sold me a faulty car hence why they asked me to return the car for a full refund."
• "Terrible. Mercedes are now saying that you have to have the service done with Mercedes or Mercedes approved or the service simply cannot be logged."
• "They made a huge mistake and offered no apology. I am flabbergasted by their service and how quick they were to pass blame on others."
• "Not only were the staff unhelpful and unpleasant they were allowing 5 kids of no more then 17 mess around in expensive cars taking pics of themselves."
• "Very poor customer service - watching the staff member I spoke to contradict what her colleagues had previously said."
• "He didn’t seem very knowledgable telling me that the diesel c class get 10 mpg??? Would never step foot in that place again."
• "After a fairly aweful experience trying to buy a car, this dealership was there to help. Special thanks to Rebecca Platt."