Address: 113-115 Holloway Head, Birmingham, B1 1QP, United Kingdom
Phone: +441216325269
Rating: 3.8
based on 118 reviews.
Customer Service
Pros:
"This is a place you can trust and you will be getting excellent service."
"Staff are also friendly and trustworthy."
"Service was great, quick, and reasonably priced."
"The staff were helpful and checked my car straight away."
"Great efficient service with courteous and friendly staff."
"Very friendly staff and helpful."
"Excellent customer service. MOT completed in a reasonable time."
Cons:
"When you call they cannot even be BOTHERED to pick up the phone."
"The customer service was a bit awkward."
"The staff were unfriendly and unhelpful."
"They may sound OK on the phone but GOSH when YOU get inside.. Staff are just unhelpful and miserable."
"Customer service at Holloway Head was poor."
"The male man at reception was extremely awkward and not very approachable."
"Customer service attitude stinks!"
Booking and Appointments
Pros:
"Have taken 2 cars here for MOT recently as very convenient when I have meetings in centre of Birmingham."
"Easy booking and drop off."
"The team were very accommodating with amending the date change."
"They have suitable appointment times every time I've used them."
Cons:
"I made an appointment with the MOT manager last week and he asked me to come next Monday. I arrived next Monday and then he said to come at 10 am on Tuesday and I arrived at 9:30 am on Tuesday."
"Booked a same day MoT test online. Drove 30 minutes into Birmingham to reach Halfords, only to be told they couldn't do the test because the tester was sick."
"Booked online service. Took a day off to drop the car. Woke up 7 am to arrive on time to be told the system randomly rescheduled my appointment."
"Booked a car in for today for free check ups .. guy rang at 9.45am saying i ain't got your booking. I have full confirmation of booking and screenshot .. very very bad customer service and waste of time .. would not recommend USING .. AVOID"
Quality of Service
Pros:
"Had 2 front suspension coils replaced for an incredibly competitive price and done in a professional manner."
"Great team - helpful, thorough and professional."
"Only needed some tyres changed, but that was done straight away and any minor issues explained clearly."
"Really good value for money service and the mechanics know what they are doing."
"Work carried out to a high standard."
"Good communication, good service and not too pushy with the upwelling of extras."
"Found the team very friendly with work carried out to a high standard."
Cons:
"Then it took 2 days to get the tyre changed."
"Wait was way too long left my car at 10am for a full service, didn’t get it back till 4.50pm."
"They checked my brakes and said they are absolutely spot on. However, a month later MOT mechanic found out that my rear brakes are really worn and near metal!"
"Visited for a full service in 2018 (30000 miles) and my car broke down one hours after getting it back."
"They never answer the phone."
"They didn't bother to do the clutch check."
"The visit to Bristol street ford unfortunately didn't go so well."
Integrity and Transparency
Pros:
"I have been going to Halfords at Holloway Head in Birmingham for many years with my now 13 year old old Nissan C+C which I love and don't want to part with it. I am a woman over 70 but absolutely trust the chaps, certainly at ‘my’ Halfords, not to rip me off with mechanical jargon or bogus problems and my little car passed this year after having to spend under £50 to get it road ready."
"Nothing but praise. Have used them twice. Both times MoT and additional mechanical work. Courteous, helpful and gave the impression of not trying to find unnecessary additional work to do."
"They basically saved me money by not doing anything unnecessary."
"Worked out the problem and advised I take it to ford as it should be under warranty rather than taking my money."
Cons:
"I would never ever go to this place since they don’t understand the importance of what they are doing."
"Not a honest service provider."
"They certainly preyed on the nativity of a young woman…"
"They clearly take advantage of young single females and they are out to fail MOTs when there is nothing wrong with the car to get money."
"They carried out work without my permission which wasn't required and charged me for it."
"Complete retards working at this centre, especially the manager!! He has no people skills at all and won't inform you of anything properly."
"The manager Phil is absolutely not customer centric and he displayed a huge bias against my gender and my race."