Autostop Service Centre Reviews Summary

Customer Service

Pros:

• "They always go above and beyond to help and fit my car in, are so transparent and honest about any work that needs carrying out and NEVER overcharge."
• "The owner and his team are very friendly and they do their job professionally and perfectly."
• "The staff were very friendly, they talked me through everything so I knew what was going on and I was happy with what they were doing."
• "The staff are amazing, friendly and qualified."
• "Staff really friendly, honest and helpful especially the manager there Mina."
• "All the staff are extremely knowledgeable, friendly and professional."
• "The staff are friendly and there is clearly a positive atmosphere between the staff."

Cons:

• "The technician have failed to spot broken caliper wire."
• "The guy fron the reception was verrry unpolite."
• "Without listening to my genuine request, I was impolitely and in a rough manner asked to make the payment of the repair work and close the conversation which was completely disappointing and lack of satisfactory customer dealings."
• "Person at reception was avoiding to provide satisfactory details of repair work, was in a big rush and was desperate for payment only."
• "I found the attitude and mannerism of the gentleman with a Greek? Accent quite rude and patronising."
• "Also mechanic made another ‘mistake’ the final report had recommendations hand written which were ineligible."
• "Service held but things missed."

Quality of Work

Pros:

• "Fixed a problem with the lights on my car that had stumped 2 other garages."
• "They are particularly good at problem solving - in my case, failed windscreen wiper motors and a haywire external temperature sensor - and have saved me several hundred pounds over main dealer costs."
• "The repair was executed flawlessly, and my car now drives like it's brand new."
• "They conducted a thorough inspection of my vehicle to ensure there were no other hidden problems."
• "The work is immaculate... you'd never know there had been any damage."
• "They fixed hole in the condenser and regassed it."
• "The team's dedication to delivering top-notch service for my BMW's air suspension issue was truly exceptional."

Cons:

• "Verry bad garage overgarges... just for changing break oil, charge me 108£."
• "In the process they charged me over £500 without overcoming the fault."
• "It became obvious that the task was too hard for them."
• "They failed to fix the fault 3 times."
• "Advised that brake fluid was near minimum - well top it up then!"
• "The next day the car was making a horrendous noise when we used AC."
• "Overall poor customer service."

Value for Money

Pros:

• "If I could, I’d award 6 star for cost and 7 stars for service."
• "Prices are always good and they will go above and beyond to get you back on the road."
• "The price is very good for the service provided."
• "Repair much cheaper than anticipated."
• "It was all sorted at less than half the price of the wrongly diagnosed fault."
• "Someone can find competitive prices compared to the dealer."
• "The quote for the work was also the most competitive around."

Cons:

• "Is verry expensiv i dont recomand it."

Professionalism

Pros:

• "What truly stood out was their attention to detail and commitment to delivering quality service."
• "All in all I received excellent service, great explanation and all at a very low cost."
• "The whole experience was extremely professional."
• "They were very professional, polite and a great price for all the work carried out."
• "I am genuinely impressed with the professionalism, expertise, and overall experience I had at this garage."
• "Very professional, swift and friendly team."
• "From the moment I walked in, the staff displayed a high level of professionalism and expertise."

Cons:

• "As time when by they even seem to go back on their promise to bring vehicle back if symptoms were to reappear."

Reliability

Pros:

• "They are very reliable, time efficient and very honest."
• "We’ve used Autostop for over 10 years and they’ve never let us down."
• "No matter what your car’s issue is, they know how to fix it with a decent price."
• "My car broke down suddenly today, I phoned Autostop and although they were busy still found time to assist me."
• "They always provide an excellent service, very prompt and honest."
• "Been using this garage for years, the owner and his technicians are very thorough and professional."
• "They are honest, reliable, so helpful and quick!"

Cons:

• "Regarding discount, it was simply asked to charge fair and genuine rates being an old and regular customer of your garage."