Halfords Autocentre Ruislip Reviews Summary

Customer Service

Pros:

• "I had really great, friendly service at Ruislip when I took my car to be serviced recently."
• "Stacy was super friendly, professional and knew what she was talking about."
• "Great Service! I have had to call a neighboring Halfords Autocentre on two occasion, 2 yrs apart and sadly got an extremely grumpy man answering the phone, unhelpful and rude. I Will no longer call the other Halfords in the HA post code and will only be using Ruislip - much nicer, informative and helpful team! Thank you!"
• "Having had a terrible customer service experience last year with Halfords Harrow, my faith has been restored with the service I received from Ruislip."
• "All the team at Ruislip were great. Very polite and helpful."
• "The technician who dealt with my car (Darren) was very knowledgeable."
• "The service itself was amazing right from the booking in process, through to reception and the gentleman who carried out the MOT."

Cons:

• "Really poor service even though i rang 3 times in advance so everything would go smoothly. Kept blaming their suppliers but surely this can be communicated on a phone call instead."
• "It seems these guys don’t mind doing work which is paid for but have issues doing the free checks. Extremely poor customer service."
• "I had booked a free appointment for engine check... The person didn't have knowledge of what was booked. I had to waste my time and would not recommend Halfords."
• "Very poor service - said they would change 4 tyres in a 3 hour window - 8 hors later was still waiting."
• "The worst service I ever had from this centre I had to take two days off to do a wheel alignment for my car two appointments it is been booked turned down and they tell me sorry we don’t have booking for you."
• "Visited the auto centre to a get a quotation for my tyre. Colleague at the reception was very rude."
• "I booked my MOT 2weeks in advance. I came on time to my appointment and the horrible man behind the desk told me we are not doing MOTs today for anyone nothing on the system."

Booking and Scheduling

Pros:

• "Arirved and was greeted by a friendly young lady who said leave yur keys and we will phone when the car is ready."
• "All done in 3 hours of booking, very helpful receptionist, will definitely use again."
• "M.O.T - Booked one month before due date given an appointment two weeks before Renewal date - told to arrive 10 minutes before test - booked in and left as I live local - received a call about 1 hour later advised all done ready to collect."
• "MOT easily booked online at short notice and in a time slot that suited me rather than dropping my car off and not knowing when it would be looked at."
• "I liked the option to drop my car off before 1.30 pm, rather than at opening time in the morning."
• "Took advantage of Free M O T voucher promotion earlier in the year when purchasing any item from Halfords retail outlet."
• "Needed a new battery. Good price and with 5 years guarantee... Had pre arrange vehicle drop off time."

Cons:

• "Booked MOT online. Got a call from them a few days before saying they had no MOT tester available. Rearranged for following Monday. Turned up for MOT they didn't even have me booked in until the following Monday."
• "They did not have the courtesy to inform me in advance that their unable to carry out MOT on that appointment."
• "I booked an appointment to change my tyres for 11:30AM. The job was not completed until 14:30. They made me wait in the freezing cold for 4hours to change some tyres."
• "Worst place to be there to change the Tyre. Booked 3 days before and text came in as ready to fix at 8 am. But 8:30 am they told Tyre aren't arrived come another time."
• "AVOID having the car serviced by them. I had a full service done 2 months ago, mechanic said everything is ok nothing needs replacing."
• "Online I booked an appointment to check my car’s time belt which was completely free of cost on Halford’s website. When I been to Garage to check it receptionist told me that it’s not free but to check it manually it will cost me £80."
• "Received an email from Halfords reminding the expiry of MOT. Paid online to book an appointment on the their website a week in advance. Went there on time to get the MOT. The Manager took my information and the car key before she went inside the workshop. She came out after few minutes and happily said ‘Sorry we cannot do your MOT today as we don’t have time and You have to rebook.’"

Quality of Work

Pros:

• "Have just used Halfords Autocentre Ruislip for a major service and MOT on both a BMW 3 series and a Range Rover. Excellent, professional service, trustworthy (the most valuable trait in a garage) and so much better value than main dealers - whilst still using OEM parts. Highly recommended."
• "I have never had such good service and have now used them 4 times with the family cars."
• "Great service as usual from Halfords Autocentre in Ruislip."
• "Second time I've taken my Audi here for an MOT. First time round I was referred work of over £750 for an engine oil leak, but when I took it to an Audi dealership I was informed it was a simple tube that was loose and they'd tightened and cleaned it up. For free."
• "Opted for the MOT & full service package which very helpfully allows payments by instalments."
• "I’ve used Halfords garage many times over the past few years. They’ve always provided a good all round service& it’s a place I can trust to work on my vehicle."
• "I have had servicing and MOT completed at this location. No hard sell on works needed to get the MOT passed."

Cons:

• "They did not service my BMW wheels, saying it required special locking nut key. They did not put the correct mileage on reminders and service papers. Reminder set to Dec 2020. I wish I could go back in history.."
• "Booked this place for service and MOT... someone has stolen my perfume bottle which wasn't s big deal at all, less than half left but the principle still stands that they stole."
• "A terrible experience, i booked 9:30 to change the both rear tyres, and i waited until 11:30 o'clock because the mechanic that started the job, stopped half way to go out to collect another customer car."
• "I brought my car in for a full service. After collecting my car I realised that most of these were not done."
• "Took my car in for suspension and safety check as there was a noise coming from suspension. On collection I was told there was no check list and they couldn't tell why my suspension made a noise."
• "They gave me the alignment sheet at the end of the service without explaining any of it, and you could see that the rear wheels were still severely unaligned."
• "Whilst the so-called mechanic stated that the washer jets were not working even though the washer jets were spraying washer fluid and suitably cleaning the windscreen."

Communication

Pros:

• "I suggest to give the car there but make sure to call them and call again until its ready."
• "Stacey takes the time to listen and give the best advice."
• "Impressed at Halfords what quick great service I was literally in an out. I even got a hot chocolate at halfords from another mechanic, didn't even get water at BMW & they are the dealership."
• "Giving praise here to the Halford Autocentre Ruislip. MOT, Oil Change, Air Filter, no problem. Handed Stacey (the Centre Manager) my key, NB Cuthbert (the Mechanic) carried out the MOT, and changed the oil and air filter, came back to collect my car within an allocated time. My Car was ready and waiting. Stacey gave me back my key, Professional, Warm, Friendly Service. Job Done,. Stress Free experience, Happy Car, Happy Me! Been going there for 4 years now and highly recommend them. Thank you Stacy, Thank you NB Cuthbert."
• "The technicians always give good advice and the reception staff are always friendly."
• "Really professional & friendly service."
• "Excellent service, extremely helpful and nothing is a problem."