Halfords Autocentre Feltham Reviews Summary

Customer Service

Pros:

• "Great team honest and professional, exceptional customer care."
• "Fantastic service they provide with brilliant customer service."
• "All around perfect experience at Halfords auto centre."
• "The lady on reception was very helpful and friendly and the whole experience was very pleasant."
• "Absolutely spot on. Great customer service, concise information and no fleecing attempts."
• "Brilliant, Brilliant, Brilliant !!! Steve and his team really do care about providing excellent customer service."
• "The staff are always very friendly and efficient."

Cons:

• "They just waisted our time, got paid to tell us, that they don´t have time to fix the problem."
• "They are the worst guys I have ever seen. Not customer friendly, they are not trustworthy, they don't address the issues properly."
• "The guy at the customer desk was not even polite. Very rude, unprofessional."
• "Never again will I spend my money at Halfords."
• "Highly recommend to avoid this place to save your time and keep away from disrespectful, dishonest, and rude staff here."
• "Very very unprofessional stuff, very rude and unhelpful."
• "Very unprofessional and customer care couldn't be any worse."

Efficiency of Service

Pros:

• "In no time at all they had the issue fixed, my nerves settled and my car back on the road."
• "They diagnosed problem and carried out necessary repairs quickly and without any issues."
• "I arranged my puncture repair appointment the night before and the team at Halfords were friendly and got the job done first thing and quickly whilst I waited."
• "Had the MOT, it was a pleasant experience, very informative."
• "Brought my car in the morning and was ready to collect by midday, super quick service."
• "Quick and efficient! I have replaced rear discs and pads here, I did my booking online. I was very happy because the service was professional and Quick."
• "The MOT was quick and done within an hour."

Cons:

• "Asked to take car for 8.30am and said they would keep me updated. After hanging around Feltham for 3 hours... I was told they wouldn't start on my car for another 3 hours."
• "Booked an appointment to save time, only to then be told on arriving, that they wouldn't be changing my tyres for another 2+ hours."
• "Went to the Halfords garage in Feltham. Took them 4 hours to replace 1 tyre."
• "Went for an M.O.T. which was booked at 11am but when I got there on the day they said they were short of staff and couldn't do it until 15:10."
• "kept my car for 2 days for a DPF clean but then to be told that they couldn't do the job... No update during those two days."
• "The appointment was made for 8-30 to swap 2 tyres and only 45 later the job was picked to be done."
• "Went to collect my car some of my paint work had come off my car, they didn't care no apology."

Transparency and Honesty

Pros:

• "Needed a bulb replacing to pass, no charge made!"
• "I believe this company to be honest reliable and trustworthy and I would highly recommend this service to my friends and family."
• "Right from the Start until you get your car ready for pick up, they are very professional, friendly and won't charge you anything extra that's not required."
• "Regularly get the MOT's done on my cars here. I'm confident that they are stringent without being ridiculous."
• "I am usually wary of big companies... however, I have to say Halfords Centre Feltham are a top team, honest."
• "Got information over the email and also phone to collect car as the test ended. Well explained advisory issues."
• "However, the price for the service is quite high, but is transparent, so you know what to expect."

Cons:

• "Halfords website says £159.99 for full service but after entering reg number it came up with £229.99."
• "Came to do MOT, and been ripped for 47£. I had to replace front light bulbs and rear fog light. None of that was done, they still charge me 47£."
• "They charge me for Major service and change coolant flush/refill and change 4 spark plugs. After Payed l have notice they didn't done any of the jobs and charge me."
• "Misleading booking system. Bank holiday car booked in at 10 am told it would be ready for 4pm!!!"
• "Initially purchased two tyres made payment online straightaway and booked in by Halford website 12:30pm Saturday but got call Saturday morning they don’t have tyres, so I need to wait Monday."
• "Absolute rip off. Halfords failed my cars MOT. 3 faults totalling over £550 + re-test."
• "They fail the MOT on purpose to cheat people into repairing the vehicle with them!"