Address: Saughall Rd, Blacon, Chester, CH1 5EY, United Kingdom
Phone: +441244399620
Rating: 4.0
based on 157 reviews.
Customer Service
Pros:
"Communication was great with all advisories explained clearly."
"The lady on the phone was lovely and very helpful."
"Great service. Easy to book online with good availability of appointments."
"Everything was communicated too me in a professional manner which made all the difference."
"Kept informed of progress and work carried out quickly with no fuss."
"Booked my car in for a free health and suspension check at Chester Saughall road. Excellent customer service."
"The staff were really friendly and made me feel comfortable and informed."
Cons:
"Was not informed of work that was going to be done - only told afterwards that £128 repairs was completed."
"The person in the office has been extremely rude and unhelpful."
"Miserable guy on the front desk. Rudely told me I needed to wear a mask despite it no longer being mandatory across the UK."
"Lousy attitude from Dave manager of the Chester branch."
"Service was terrible, Ordered 4 Tyres from Asda to be fitted,got given a slot between 1pm - 6pm, waited till 5.30,tried to phone but couldn't get through."
"The second I opened the door he screamed at me for not wearing a mask even though that rule is long gone."
"Terrible service, rude, and dismissive guy on reception."
Quality of Work
Pros:
"Needed 2 replacement tyres... they squeezed me in to fit them there and then."
"Been getting my MOT done at Halfords in Chester for 4 years now, and have always received great service."
"Happy with the service!"
"Full safety check done and advise given for repairs, also amazing added bonus is the breaks for life scheme!"
"Had a full service and a air con radiator replaced. Very reasonable for both elements."
"Car serviced and mot’d fine."
"The mechanics gave my car a free check because I was hearing a chirping some times during driving."
Cons:
"PLEASE AVOID Halfords if you don’t want to get ripped off and treated badly by chauvinistic money grabbing mechanics."
"I would never ever go back to the place, due to the unbelievable rudeness of the guy on reception."
"Had my Polo in for MOT & they failed it on deteriorated front suspension bushes which were replaced just one week earlier."
"Staff lied about the puncture and tried to play me and my wife against each other to avoid doing the work or taking responsibility."
"Its frantic, disorganised, understaffed and chaotic."
"They just fitted poor quality parts when they replaced my discs and pads."
"The WORST garage I have been to in 30 years of driving! DO NOT USE."
Price and Honesty
Pros:
"Having got my MOT for the £10 offer, I was dubious it was too good to be true. NOT SO!! They were polite, friendly and totally honest, my car passed."
"Fantastic service at Halfords in Chester having my car MOT’d earlier this week."
"Highly recommend this garage if you want your car serviced by people who know what they're doing and value great customer service."
"This was compensated by free MOT."
"Thanks so much Halfords. Amazing price and Very efficient."
"Got it done recently and needed a couple of bulb changes, and I didn't even get charged anything extra."
"I had four new tyres fitted and front wheel alignment done in very quick time."
Cons:
"In the end I had to pay quadruple the price."
"It was seriously overpriced compared to local garages."
"Not a trustworthy garage so I would advise you take your business elsewhere."
"My daughter went for an MOT and her car failed with over £1,500 of immediate work needed."
"Used them last year. Were extremely rude on arrival, then broke my bonnet latch and charged me for it claiming it just broke going up the ramp."
"Booked car for a free battery health check which was conducted in a timely manner. Since the battery is old and not holding charge, I was offered a quote for an EFB battery: $206.99 for a start-stop battery that is on the market for $123.65 and above."
"They were immensely manipulative regarding the costs needed for repair and failed to fix my vehicle."