Halfords Autocentre Chester Reviews Summary

Category: Car inspection station

Address: Saughall Rd, Blacon, Chester, CH1 5EY, United Kingdom

Phone: +441244399620

Rating: 4.0
based on 157 reviews.

Customer Service

Pros:

  • "Communication was great with all advisories explained clearly."
  • "The lady on the phone was lovely and very helpful."
  • "Great service. Easy to book online with good availability of appointments."
  • "Everything was communicated too me in a professional manner which made all the difference."
  • "Kept informed of progress and work carried out quickly with no fuss."
  • "Booked my car in for a free health and suspension check at Chester Saughall road. Excellent customer service."
  • "The staff were really friendly and made me feel comfortable and informed."

Cons:

  • "Was not informed of work that was going to be done - only told afterwards that £128 repairs was completed."
  • "The person in the office has been extremely rude and unhelpful."
  • "Miserable guy on the front desk. Rudely told me I needed to wear a mask despite it no longer being mandatory across the UK."
  • "Lousy attitude from Dave manager of the Chester branch."
  • "Service was terrible, Ordered 4 Tyres from Asda to be fitted,got given a slot between 1pm - 6pm, waited till 5.30,tried to phone but couldn't get through."
  • "The second I opened the door he screamed at me for not wearing a mask even though that rule is long gone."
  • "Terrible service, rude, and dismissive guy on reception."

Quality of Work

Pros:

  • "Needed 2 replacement tyres... they squeezed me in to fit them there and then."
  • "Been getting my MOT done at Halfords in Chester for 4 years now, and have always received great service."
  • "Happy with the service!"
  • "Full safety check done and advise given for repairs, also amazing added bonus is the breaks for life scheme!"
  • "Had a full service and a air con radiator replaced. Very reasonable for both elements."
  • "Car serviced and mot’d fine."
  • "The mechanics gave my car a free check because I was hearing a chirping some times during driving."

Cons:

  • "PLEASE AVOID Halfords if you don’t want to get ripped off and treated badly by chauvinistic money grabbing mechanics."
  • "I would never ever go back to the place, due to the unbelievable rudeness of the guy on reception."
  • "Had my Polo in for MOT & they failed it on deteriorated front suspension bushes which were replaced just one week earlier."
  • "Staff lied about the puncture and tried to play me and my wife against each other to avoid doing the work or taking responsibility."
  • "Its frantic, disorganised, understaffed and chaotic."
  • "They just fitted poor quality parts when they replaced my discs and pads."
  • "The WORST garage I have been to in 30 years of driving! DO NOT USE."

Price and Honesty

Pros:

  • "Having got my MOT for the £10 offer, I was dubious it was too good to be true. NOT SO!! They were polite, friendly and totally honest, my car passed."
  • "Fantastic service at Halfords in Chester having my car MOT’d earlier this week."
  • "Highly recommend this garage if you want your car serviced by people who know what they're doing and value great customer service."
  • "This was compensated by free MOT."
  • "Thanks so much Halfords. Amazing price and Very efficient."
  • "Got it done recently and needed a couple of bulb changes, and I didn't even get charged anything extra."
  • "I had four new tyres fitted and front wheel alignment done in very quick time."

Cons:

  • "In the end I had to pay quadruple the price."
  • "It was seriously overpriced compared to local garages."
  • "Not a trustworthy garage so I would advise you take your business elsewhere."
  • "My daughter went for an MOT and her car failed with over £1,500 of immediate work needed."
  • "Used them last year. Were extremely rude on arrival, then broke my bonnet latch and charged me for it claiming it just broke going up the ramp."
  • "Booked car for a free battery health check which was conducted in a timely manner. Since the battery is old and not holding charge, I was offered a quote for an EFB battery: $206.99 for a start-stop battery that is on the market for $123.65 and above."
  • "They were immensely manipulative regarding the costs needed for repair and failed to fix my vehicle."

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