Red Funnel Ferries Reviews Summary

Customer Service

Pros:

• "Staff always lovely."
• "Staff were very friendly and helpful, especially Carlos (the good looking one)!"
• "Friendly staff, both on the boats and on land, and the process was quite smooth."
• "Staff very helpful and visible if you need them."
• "Very friendly staff. Professional staff. A real pleasure to use and so easy."
• "Staff friendly and efficient."
• "The staff are always friendly."

Cons:

• "The woman at the kiosk said she could not change the booking and it could only be done by calling the number on the timetable that she then passed to me."
• "I am writing to express my deep disappointment and frustration with the racial and arrogant behavior exhibited by one of your crew members during my recent travel experience."
• "Previous ferry cancelled due to a mechanical failure. Rude and unhelpful staff at the “welcome” desk."
• "Delays due to fog which I completely understand, however the lack of information and communication by staff was horrendous."
• "Yard Marshall, completely useless. Ticket office and yard Marshall have no communication."
• "Very poor customer service, a little communication goes a long way! ☹️"
• "EVERY MEMBER OF STAFF I SPOKE WITH WERE UNHELPFUL AND SHOWED NO CARE FOR THE SAFETY OF THE CHILDREN WHO HAD PAID GOOD MONEY TO TRAVEL WITH THIS COMPANY."

Facilities

Pros:

• "Dog friendly areas available and fully accessible to wheelchair users."
• "The Red Funnel Ferries tick all the boxes, friendly and helpful staff, wheelchair friendly, dog friendly, eat and drink facilities."
• "Nice, well organised and clean."
• "Cleaned between trips so always in good condition when you board."
• "The ships have a well stocked Caffe, a place to hang around with your pet, a smoking area, we love them."
• "On board the ferry you will find a small shop, cafe, clean toilet facilities, and plenty of seating with panoramic windows to enjoy the ocean views."
• "Inside the boat you have all the amenities and maintened very well."

Cons:

• "3 out of 4 lifts not working makes it very difficult for people with any disabilities."
• "The ticket machine had broken down upon arrival as foot passengers and no staff to buy tickets from, so there was a bit of stress to catch the 9am boat."
• "Terrible! On this crossing, we first had notification of no hot food or drinks, and then we were informed that all toilets were out of use."
• "Only issue i had was the toilets are extremely small, not enough for each deck and the coffee machines were out of order."
• "Foot passenger ramps at both ends broken."
• "Ladies toilets were out of order due to flooding on my arrival."
• "I was disgusted that there was a special deck for pets but nothing for the disabled."

Booking and Pricing

Pros:

• "Arrived early and they kindly allowed us to board on the early ferry."
• "Easy to book and a variety of crossings to choose from."
• "Choice of sailings, although quite close to the date of departure, was plentiful and varied in price."
• "Booked on noon sailing but move up to 11-30am one as room for us."
• "You can buy tickets in the ticket office and next to the ferry entrance there is an automatic machine!"
• "The booking service was very efficient and easy to use."
• "Easy to book. Great prices with discounts for EVs. Easy to check in."

Cons:

• "Don't make an accidental booking, they will only refund you 50%, what a horrible policy to take advantage of customers."
• "Increment rises in fairs are regular making the journey very expensive."
• "First and foremost, extremely overpriced, is cheaper to get to France."
• "The price has gone up by £30 but standards have gone down."
• "Really wish I didn't have to pay the earth to use this service to visit family on the Isle of Wight."
• "Ridiculously high price charged for what for us is an essential service to get on and off the island on which we live."
• "Prices are far too high and dissuade many from visiting the island."

Onboard Experience

Pros:

• "Great food & drink on board - even a Bar if U not driving."
• "Efficient loading, left and arrived on time, smooth crossing."
• "Lovely bacon rolls on board while 'cruising'."
• "55 minutes journey enables you to walk around and grab a bite to eat and drink too."
• "Ferry was well stocked clean sanitised and comfortable."
• "Surprisingly well equipped passenger ferry with toilets and refreshments and several lounges."
• "The journey on the Red Eagle was very pleasant."

Cons:

• "The food isn't bad considering it is mass prepared. Bit pricey but that is to be expected."
• "Breakfast on Red Funnel must be one of the biggest breakfast rip-offs ever!"
• "Facilities were a little expensive - £2.80 for toast and jam."
• "Prices on board are scandalous."
• "The shop and restaurant is expensive and overpriced so make sure you have your own food and drinks."
• "Food and service onboard are very overpriced and poor quality."
• "The food on the boat is over priced."