Stena Line Cairnryan Reviews Summary

Facilities & Cleanliness

Pros:

• "The terminal's facilities are well-maintained, providing a comfortable environment for passengers."
• "Straight forward boarding, no hassle."
• "The boats are always clean and the staff are more than accomodating and helpful at ALL times."
• "Really nice area, easy to follow signage making it super easy for someone that has never departed from this terminal."
• "Left on time and arrived on time, clean, spotless ship with friendly staff."
• "The cabins are spacious, well appointed and clean."
• "The whole ferry was spotlessly clean."

Cons:

• "The toilet in our suite was disgusting, pics just show some of it, mould on fittings etc."
• "Cinema tired and uncomfortable and doesn't fit that many folk."
• "Men sleeping in the kids soft play area not great when you actually have kids that can't sleep and want to use it."
• "The vessels decks are getting run down and dirty as are some of the public areas."
• "On time, easy getting car on, ship facilities could do with some maintenance - kids were bored."
• "Hygiene was no better in the boat, (all the high chairs were very dirty) as was the floor."
• "The truck drivers showers are always mouldy and disgusting, I wouldn't use them."

Staff & Service

Pros:

• "We needed assistance on the Ferry journey as my husband was recovering from hip surgery and the staff were excellent."
• "The staff have always been courteous and friendly."
• "Very nice boat and friendly staff. Smooth sailing so far and very clean and organised."
• "The service staff aré fantastic, great views."
• "Staff helpful & courteous as always."
• "Service is always spot on, staff understand hospitality and I've had welcome help on several occasions."
• "Staff are excellent and friendly doing a difficult job."

Cons:

• "She was disinterested."
• "What had been a lovely sailing to Scotland was ruined by the unhelpful and rude staff handling security and baggage on return."
• "Some of the staff on the bottom deck of ship who direct you on and off the boat seem to have a bit of attitude problem."
• "The girls in the check in booths could benefit from some customer service training. Quite abrupt and to be honest, cheeky and not in the nice way."
• "Staff that serve dinner iwould need a few classes in hospitality."
• "Staff very unhelpful, sailing cancelled long tailback at service desk."
• "I used to like this place until one night I was in a bit of bother. When I arrived I met the most unhelpful prat on the face of the earth."

Value & Pricing

Pros:

• "On the return journey we usually get our dinner and it's very reasonably priced."
• "Prices in shop are ok, it's just a pity the actual ferry price was expensive for 1 adult."
• "I travel quite frequently with stena line. Very good service. Price is normally quite good. Although for foot passenger they have raised this price."
• "They are far cheaper than P & O and we feel far more efficient."
• "I think the prices on board are very reasonable too."
• "The prices for passengers and cars were reasonable."
• "We got £13 return tickets each to Belfast from here so really can’t grumble at all."

Cons:

• "150 pounds (one car) for one way (2 hour trip) is sort of expensive."
• "It's a bit pricey these days to take the car on the ferry."
• "The cost of a room one way was now £40 which whilst providing solace is at the point where any more and it won't be worth it."
• "Prices onboard the ship are extortionate, both in the canteen and the shop."
• "Fast crossing and boarding was very smooth however tickets were very pricy and the food needs a lot of work."
• "£410 for a return trip car 2 adults and 2 kids ooft! We are a family and can't be doing this too often anymore."
• "Had a voucher from previous crossing for 20% off which I couldn't use due to travel times which was a joke and only on the small print, the very small print!"