Address: Pier Head, George Parade, Liverpool L3 1DP, United Kingdom
Phone: +441513301003
Rating: 4.5
based on 136 reviews.
Experience & Atmosphere
Pros:
"A lovely experience xx I took my granddaughters x we sang Ferry Across The Mersey to each other xx."
"Loved this 50mins trip...it wasn't too busy as it was Midweek so that was good with social distance rules."
"Every bit of penny spent was worth it. Thanks to the managers of this facilities."
"An excellent special Eurovision cruise! The band were fab (Studio 63) and everything was excellent."
"Definitely well worth doing a visit on the Mersey cruise."
"Crazy day out in Liverpool! I've lived here my whole life and this was a beautiful experience."
"Such a fantastic experience."
Cons:
"Boat is also completely rundown."
"Very disappointed when using this service once again to see a price rise to £11 per adult and a charge for car parking, which used to be free."
"Enjoyable but very very busy - not enough seats so a lot of people have to stand."
"Woodside terminal not functional."
"I have no idea why this is so famous… the ride was boring, not much to see."
"The commentary spoke well of Birkenhead but we found it depressing, run down full of closed business."
"Waste of time and money!! I understand things are supposed to be back to 'normal' but far too many people for such a small space."
Facilities & Services
Pros:
"Toilets on board as well as a fully stocked bar with snacks!"
"The U boat exhibit is small but informative and we found the staff at the exhibit to be very friendly and helpful."
"The staff were very friendly as was the band on the Ferry."
"Great hard-working staff, a nice little cafe and toilets dogs are allowed as long as on a lead."
"There is a bar on board offering a selection of drinks and snacks, also there are toilets on board that are kept clean."
"At the terminal you will find a large cafe serving hot and cold food, drinks, snacks etc."
"Staff on boat lovely, spoke to guy who came out of hold, maintaining engine and other staff member undoing kinks in rope, real pride in his work."
Cons:
"Went to the onboard cafe/shop for something to eat with my partner, only we couldn't get to the till because three of the members of staff were posing with their phone out."
"There is a canteen onboard but no smoking allowed which was a disappointment given the open top nature of the ship."
"Unfortunately the audio in the area I was sat wasn't very clear."
"the cafe was really understaffed and small. there was a long line and only one person working, I also ended up with cold cappuccinos."
"Boat engine was quite loud and tannoy with broadcasting the information was hard to hear."
"In the inside parts of the ferry smelt really bad and 2 days later I cannot get the smell out of my nose."
"However, the public toilets in the terminal where disgusting."
Value & Accessibility
Pros:
"We booked our tickets online which were valid for 12 months and we could pick any crossing."
"Loading a Metrocard at a local train station prior to sailing is a more economical way of enjoying the experience."
"After 5pm cheap commuter fares."
"Decent price for £10 for fifty minutes ride, information is piped out via speaker on relevant tourist sites on the Mersey."
"We bought an all zone Saveaway 'day-ticket' (£6 each) which let us travel on any bus, train as well as the ferry."
"There's a discount if you book and pay online."
"The ferry now stops at Seacombe, and we took the open top bus into New Brighton - the bus fare was included in the price of the ferry which is great value."
Cons:
"It's worth knowing that it's £12 per adult if you turn up to the terminal to buy tickets."
"Well it's neither ferry, nor harbour tour and this is the main problem."
"If you want to get on the other side of the river it's too slow and expensive."
"Thought the price of a return ticket was a bit steep too. €11,50 for a simple crossing."
"The price of £11 is extortionate. A fiver would have been fairer."
"Would like to know why you refuse cash especially on family day outs when kids are being turned away!"
"Disgusted me and my kids ran to make the ferry got there asked for family ticket they then said its card only! Absolute disgrace."