Frankie & Benny's Reviews Summary

Service

Pros:

• "Becky was so helpful and amazing, her service was the best I’ve ever had in a Frankie and Benny’s."
• "Sean was amazing with his service tonight and always! Very polite manner, very friendly and top top top customer service skills!"
• "Our waitress Judit was lovely and helpful."
• "Service was great from our waiter Marcin who was attentive, polite and friendly!"
• "Karla was very attentive with us and made all my family feel welcome she was fantastic made sure we were all enjoying our food throughout our meal had a fantastic service!!!"
• "Friendly service, Nicoletta was a lovely waitress, full of energy and passion."
• "Sean, our waiter was a wonderful character who looked after us very well!"

Cons:

• "In short i have gone from a loyal customer to never setting foot again in one foul swoop."
• "It's very hard to get him out so thank you for ruining our evening and for doing nothing to rectify the situation, you are the worst food establishment I've visited."
• "Service was very poor, slow, no eye contact, food thrown at us."
• "Waitress was talking with other staff members and looking at other customers while taking our orders, she didn't show any interest in our needs."
• "Waiter was extremely scarce, I asked for ketchup and had to wait 10 minutes, ended up getting it myself."
• "Shocking. Cold food, arrogant, ignorant and downright rude."
• "Staff are rude and lack any people skills."

Food Quality

Pros:

• "Our date was perfect thanks for best food in the area it was fast and delicious."
• "I had chicken and it was lovely, had a really pleasant time."
• "The meal here was nice (ordered Burger, Chips and a drink, Brownie for dessert)."
• "We enjoyed a lovely lunch here today, food was good and excellent value, our waitress was Sophie and she was absolutely amazing."
• "Food was great, good selection, good prices."
• "I had a full rack of ribs which were full of lean, moist meat, lovely and my daughters margherita pizza was lovely too."
• "The meal was amazing and the service was just outstanding."

Cons:

• "would not go back and have their cooked breakfast again.. 😣"
• "Really disappointing cooked breakfast... all over cooked and beans served in an egg cup."
• "Chicken nuggets over cooked"
• "Then when my main meal came it was cold."
• "Waited a long time to be served. And when our meal arrived it was warm, tasteless and definitely not worth the money."
• "The steak was so fatty, I nearly choked twice, and tasteless, mushrooms not fresh."
• "the steak was tough as old boots"

Value for Money

Pros:

• "Tried the Vegan burger which was lovely - I’m not vegan, but would def suggest trying the vegan menu options!"
• "Very kid-friendly with balloons and fairly priced kids' meals."
• "Had another lovely meal here staff were friendly and quick with our order we had the lunch time menu which comes with free refills on coke/diet coke."
• "Really great Vegan options in the current menu."
• "Food was very nice and tasty definitely worth a visit for lunch."
• "Our meals have always been exact to our order and we are delicious."
• "A very popular restaurant with a very wide selection of meals at reasonable prices. The friendly staff give very good and quick service."

Cons:

• "Other prices are not so great considering food quality."
• "It's ok food was reasonable but overpriced in the respect the portion sizes are very tight and same size as kids meals."
• "At £10-13 for a mediocre main (a double burger was £16) and no special offers (e.g. 2-4-1, money off) to sweeten the deal this was pretty expensive for an ubiquitous chain."
• "Both very overpriced (over £10 for 2 lettuce leaves, £6 for 2 diet cokes)."
• "Food is tasteless and portions are very small for the price."
• "Overpriced for really average and smallish portion meals. The food is not the best and slightly burnt."
• "Certainly not the cheapest restaurant, it seems overpriced IMHO given the food quality."

Atmosphere & Decor

Pros:

• "Modern restaurant with a retro appearance some great pictures and memorabilia decorating the walls."

Cons:

• "Noisy,"
• "Dreadful. Never again."
• "It's very hard to get him out so thank you for ruining our evening and for doing nothing to rectify the situation, you are the worst food establishment I've visited."
• "This wasn't a good meal or visit to Frankie and Benny's."
• "Went this afternoon (Boxing Day) and was hoping to walk into a Festive Decorated Frankie&Bennys but all we walked into was a 'normal non festive' Franky&Bennys!!!!!"
• "Totally awful experience. Will never be eating here again."
• "If there was an award for slowest staff in the uk, this place would win."