Deadwood Smokehouse Reviews Summary

Food Quality and Taste

Pros:

• "Monster burger was huge and tasty."
• "The Full Rack of Ribs was Amazing! Nicest Ribs I have tasted in the UK!"
• "The maple & bacon sweet potato fries were tasty as well."
• "Food always on point! 👌"
• "The burger was excellent, close to the best I've ever had."
• "The food was UNBELIEVABLE! the best BEST burger I've had in a very long time!"
• "Went for the unlimited wings and pint of Madri for £14.99. Crackin deal and the wings were top notch!"
• "Awesome food. Much higher quality than some of the other well known franchises."

Cons:

• "The buttermilk chicken burger didn't taste of buttermilk and it was very little."
• "The burnt ends for started was more like BBQ liver chunks, the Mac and cheese was cold."
• "The mains were a bit of a let down. While they look delicious, neither were overly warm."
• "Burgers were dry but the wings were good."
• "The brisket was a bit dry, probably reheated on this occasion."
• "The food was cold, bland and look like kids portions sizes, very poor quality for the money!"
• "The food looks great online but the food is tasteless and gets served up cold."
• "The food was lovely but wouldn't go back. We went as a couple and were put on a table of four with people we didn't know."

Service and Staff

Pros:

• "Service was great."
• "What we were greeted with was a cosy, warm and inviting environment with friendly staff."
• "Service is fantastic and the drinks are cold."
• "Waitress was a delight and the turnaround was very fast."
• "Staff were very welcoming and really lovely."
• "Very friendly staff who served us at a really good speed."
• "Staff: before I visit this place, I read few reviews and they all seemed to agree the customer service is excellent."
• "The staff were very attentive.. we had a delay of 20mins due to it being so busy.. but we'll worth the wait."

Cons:

• "My simple request about some fries was denied at first then we were greeted with a weird looking face from the bartender/manager."
• "The staff was very inexperienced and rude."
• "The staff (including manager) response to feedback regarding food/service is appalling and confrontational."
• "The waiter was lovely and helpful but the managers were so unbelievably rude."
• "After a considerable amount of money spent on cocktails and food we were shocked to hear staff members criticising us for using the toilet facilities."
• "We went as a couple and were put on a table of four with people we didn't know with other tables also very very close."
• "Food was lovely but wouldn't go back. We went as a couple and were put on a table of four with people we didn't know."
• "Turned up and was told that our table had been cancelled as the phone number WE had given was wrong."