Ivy Farm restaurant Reviews Summary

Food Quality

Pros:

• "The food was amazing, the staff was polite, burgers were to a high standard, good portion sizes, drinks were refreshing."
• "Very nice venue, went to farm shop first to get some pies and veg, very well set out, proper country rustic feel, went for something to eat in restaurant, very busy, had cod, chips, peas x 2 and drinks, very nice, fish was huge, lovely home cut chips."
• "The food is always absolutely gorgeous and the cakes are to DIE for. I could put on a stone just looking at them... divine!"
• "The food is lovely here, the only reason I would give this a 3 star is for our experience. We ate here for the first time and really enjoyed our meal."
• "The food was as brilliant as ever. Took my friend for her 1st time. She loved it as much as me."
• "Had a loverly dinner at the ivys however the food order was missing one main meals, when I asked after five mins of waiting, they had forgot my order."
• "The food is excellent, Tuesday and Sunday carvery lunches, breakfast every day, a must visit to check it out, wheelchair friendly, and the large farm shop looks so good."
• "Lovely carvery and prompt service, down side was there was a problem with some drainage in the toilets which had not been attended to, made me almost throw up, sorry but it was really bad."

Cons:

• "The actual person in the cafe who served me deserves more than 1 star. As for the shop, the women at the til didn't get off her phone."
• "Food is average, setting is ok, but the staff can sometimes be very rude."
• "Nice restaurant for scenery and seating, food was disappointing, although priced well. The chunky chips were undercooked and inedible."
• "A bit disappointing. The building is just a big, open echoing room. The large walls are bare and it lacks any atmosphere."
• "The food is okay depending on what you get and expectations, there could be a few extra salads and my partner is on a specific diet due to an illness and because of that the menu was limiting as most of it comes with mayonnaise and or cheese."
• "Very basic menu. Food was overcooked. Expensive for what it was. No atmosphere featureless building."
• "Awful restaurant food staff service and attitude of certain key staff. Not surprised staff so sad and never get tips."
• "Rude staff and not very helpful! Explained that they had no staff as a reason for not having a produce.....not what you want to hear! Customers certainly want a good experience when shopping somewhere for the first time."

Customer Service

Pros:

• "Staff were very friendly. The selection of cakes is amazing."
• "Fantastic find off the A17 near Swineshead. Staff friendly and helpful...definitely nice stop on way down or up from Norfolk."
• "Attended a cream tea with the Boston M E Group my partner. Everything was very nice Quality tasty and delivered to our table in timely fashion polite staffing."
• "Had breakfast before Christmas and was served by a lovely young lady called Lucy. She was so polite, friendly and very professional which makes a nice change as often when I have visited staff behind the counter have been abrupt and unfriendly."
• "Fabulous place. Friendly and polite service, observing social distancing rules and a good menu selection."
• "The food was amazing but the service was a bit of a let down. We could understand it for the cooked food but we waited a long time for dessert and had we not reminded the staff of our drinks we would never have got them!"
• "This is an excellent family run restaurant and farm shop. The meals are exceptional and very reasonable in price. The staff are very pleasant and welcoming."
• "A really lovely place for a coffee break or a meal. Absolutely spotlessly clean. The service a very good and the food is cooked fresh."

Cons:

• "Service isn’t great. To begin with you’ll have to wait to be seated and it can take some time."
• "Unfortunately no alternative milk choices and no gluten free cakes, staff were not sure on the difference between gluten free and vegan."
• "Food was great! But....... We ordered tea for two people when we placed our food order, but it hadn't arrived by the time we finished our food."
• "Service was very slow, spent several minutes waiting for the card machine to work. I was paying cash but couldn't until the card machine had produced a receipt."
• "Service was very slow, spent several minutes waiting for the card machine to work. I was paying cash but couldn't until the card machine had produced a receipt."
• "Very poor service today. Not sure if it was because of lockdown tomorrow but staff ignored me completely when I arrived and were just surly for the rest of the visit."
• "Stopped for breakfast and a catchup with work colleagues before a meeting in nearby Boston. Appalling service, threatened and told to leave as had been there 'too long' apparently (even though restaurant was 50% empty)."
• "Being good to start with and keeping it there are two different things and it has become apparent over the last three visits that this restaurant is struggling to maintain standards."