Currys Reviews Summary

Customer Service

Pros:

• "Ali provided really good customer service."
• "The staff at Currys UK are generally knowledgeable and helpful."
• "Very knowledgeable staff with regards to televisions and soundbars."
• "Served by Isabella who was knowledgeable about the product she was selling, she was helpful, friendly."
• "I had excellent service, and when they say they will price match even online prices, they mean it."
• "We were served by Sarbra who was fantastic and answered all our questions."
• "A good deal and good customer service from Jess and Phoebe."
• "I was assisted to find what I was looking for, which I don't with ease and advice was given."

Cons:

• "Assistant in store seemed as though he didn't want to help."
• "This is the third product I've purchased from you, and the third one that has malfunctioned within days to a few months."
• "Ignore by staff who huddled together then split uo when customer approached them."
• "Stupid and unprofessional people working selling goods without giving proper information."
• "Not a happy customer will be returning everything I bought out of principle customer service is non existent."
• "1 hour wasted! Useless staff."
• "Peterborough shop. Worst service ever. Workers moving in slow-motion."
• "Ignore by staff who huddled together then split uo when customer approached them."

Product Availability and Variety

Pros:

• "Wide variety but still feel short when in terms of heavy duty products."
• "Currys UK is a well-known electronics retailer that offers a wide range of products and services."
• "Same as always... Curry's has a lot of products and one of the best places to go to see them."
• "Very well stocked store, lots of options for the same white goods."

Cons:

• "The store never seems to have any stock! It's always a case of they will order it in to store or have it delivered."
• "Since moving next door to Argos, the standard and choice has declined."
• "About 20 employees all around the shop but only one at the tills."
• "Don't take as guaranteed they can sell a product displayed."
• "Curry's as a store is great but my last experience was by far my worst ever retail experience."

Online and In-Store Experience

Pros:

• "Ordered goods online. Used the collection desk. Staff were helpful didn't try up selling anything."

Cons:

• "Lack of information on products forcing customers to resort to browsing online and on a Currys website that is slow, clunky and with distinctly poor scripting."
• "Went to buy micro sd card and headphones... after 5 minutes waiting I gave up and left the store."
• "Terrible service. Took my laptop, purchased from there 6 months ago, which developed an issue.."
• "Walked in and knew what we were looking for... however we couldn't find anyone."
• "Went in as advertised for a pc service 'on any device' to be affronted by a rude bearded 'IT Specialist' who refused even a basic device clean and checkup."