David Lloyd Reading Reviews Summary

Facilities

Pros:

• "The gym space is massive compared to others in the area, with a good pool with jacuzzi, sauna, and steam room!"
• "The gym is brilliant, plenty of equipment and really friendly staff."
• "Great facilities, love the pool and spacious hot tub, big enough for a football team."
• "Pool with a roof that gets removed in summer."
• "The swimming pool and spa area provided a great way to unwind after a workout session."
• "Been going to David Lloyds recently and I must say they have lots of classes. From yoga-pilates to swimming-high intensity workouts."
• "Great gym and abundance of facilities. Food and shake/juice options also good, not many places out there that provide similar."

Cons:

• "The equipment is old and when it's busy you just can't get on anything at all."
• "Forever not working sauna or steam room or jacuzzi .... and so every week."
• "The jacuzzi only comes to people's mid chest so not ideal."
• "Very dirty around the pool."
• "In the steam room there is a pile of dirt in the corners."
• "So outdated pool area."
• "Old, mouldy pool which they can’t even clean."

Customer Service

Pros:

• "The staff can’t do enough for you, follow up on feedback & all the instructors in the classes I’ve attended are first class."
• "I had a very good experience at David Lloyd reading today! Kalem was very helpful with our sales tour and had the upmost professionalism in showing us the facilities that were to offer!"
• "Imaan's kindness and helpfulness truly made my experience at David Lloyd's extraordinary."
• "I visited the club earlier this week. I was served by Imaan who was incredibly kind and professional when i asked her for help."
• "The reception team, understood That I was visiting from my home club in London, and explained the layout of the club and guided me to all the areas I needed."
• "A big thank you to Robin from the support team here."
• "Stopped in while visiting from Texas and were very impressed with your facility and your staff, especially the young lady named Daisy with the welcoming smile and friendly service."

Cons:

• "I wrote an email about it, now what? no response for 3 weeks."
• "Their customer service is bad they never answer emails."
• "Very poor and disrespectful customer service."
• "David Lloyd READING!!! They are rude, arrogant, and frankly the worst customer service."
• "Rude, incompetent staff. Poor ventilation."
• "A lot of hassle and disgustingly poor customer service."
• "During my time, the staff are extremely slow at responding to any queries and I’ve had to consistently chase up."

Value for Money

Pros:

• "The one good thing was they did let us out of the year long contract when my partner lost his job without any quibble."
• "There has been a really good progress in management and fewer issues in comparison to last year."
• "Its not cheap, but its very much value for money, you get what you pay for, big tick."

Cons:

• "Totally regret joining here."
• "Very expensive membership."
• "Expect better for the price you pay tbh."
• "It's fundamentally way over-priced and the facilities are disappointing for close to a ton a month."
• "We question why we pay over £100 a month for the membership."
• "77£ per month with 1 year contract and you need to notify them 3 months earlier that you want to quit it after one year."
• "The price however is extremely poor for what you get in my opinion."