The Essex Reviews Summary

Accommodation

Pros:

• "The beds are comfortable and the room is more than adequate for your needs, with built in ironing board and plenty of shelving and hanging space."
• "The room was a bit outdated however very clean."
• "Not a speck of dust in the room."
• "The room was clean."
• "Queen size bed was so comfortable...pillow soft."
• "Clean and very comfortable room."
• "Exceptionally clean room and spa facilities."

Cons:

• "The rooms were very very old fashioned."
• "The room was dirty and dated."
• "The rooms were old and tired with little hot water."
• "The furniture inside the room was very outdated and so uncomfortable."
• "The room was freezing cold, the water was hardly warm for the showers also no bottled water in the room."
• "Room was very basic. There was mould on the bathroom ceiling."
• "The room we stayed in, although very clean and the bed was comfy, needed the update."

Facilities & Services

Pros:

• "Bespoke and fantastic gym and classes, there's definitely room for improvement in a lot of areas but overall a nice local and personal feel."
• "The golf course and gym both look lovely."
• "Lovely course well kept."
• "The spa and facilities were great."
• "The swimming pool, sauna and jacuzzi are worth visiting."
• "The spa facilities were lovely...Pool was very clean..Jacuzzi was lovely and warm..."
• "Facilities such as swimming pool, sauna and steam room kept clean and in good condition."

Cons:

• "Typical hotel chain golf course. No management and poor facilities."
• "The Jacuzzi was not working."
• "The pool is ok but the men's changing rooms are in desperate need of an upgrade - the showers have broken tiles, and give off quite an odour."
• "If you serious about weight training this is not the gym for you. No squat rack, limited dumbells."
• "Booked in to play golf, after being told conditions were fine to play, turned up to a waterlogged coarse."
• "The bar closed around 8.30pm to 9pm, the food was ok but would have expected better for the price."
• "Golf range was closed for refurb, with only a putting green to aid warm up for each round."

Food & Drink

Pros:

• "Food and drink also decent really for the money."
• "Our evening meal was really nice, a good choice on the menu."
• "Food was well portioned and tasty."
• "The food was generally well received with good portions and reasonable value for money."
• "The food was lovely and nothing was too much trouble."
• "The food is well prepared, fresh and mostly tasty."
• "Breakfast was ok."

Cons:

• "Came here at the weekend for our Christmas party the food was inedible undercooked meat raw vegetables and gravy that looked more like dishwater."
• "Breakfast was barely edible."
• "The breakfast facilities were very poor."
• "The breakfast overcooked with items missing and coffee from the machine unpleasant."
• "The breakfast was terrible for £10 each, there was not much for vegetarians."
• "Didn't think much to the meal. The veg and a lump of Turkey just dumped on the plate."
• "Food now very disappointing. Tea is a cup of hot water and a floating tea bag."

Staff & Service

Pros:

• "Staff were lovely and it was explained that the hotel was being updated."
• "Staff really good and quick to serve."
• "Staff were pleasant and efficient."
• "From the moment we arrived, the staff were very helpful and welcoming."
• "The staff are very friendly and welcoming and genuinely interested in making your stay very special."
• "Every single member of staff was friendly and happy to help."
• "Staff were really helpful. With the odd exception nothing was too much trouble."

Cons:

• "The waitress never cleared our tables for the whole duration of our two hour stay in the restaurant."
• "I complained to the duty manager who was rude and unhelpful."
• "Trying to get some food and drink. Far too few staff on duty."
• "All staff were all very friendly but not very well trained."
• "However, they now should look towards staff training since some members of staff are actively hostile to children and rude to longstanding members of the club."
• "Service was bad."
• "Staff at restaurant don't care about you. We were waiting 40 min to order coffee for breakfast."

Value & Pricing

Pros:

• "I would definitely stay there again if I was in the area."
• "We will definitely be visiting again."
• "Would be happy to book again."
• "Could not fault it. 10000000% recommended."
• "I for one will certainly call again if in the area."
• "I highly recommend this venue as it's beautiful and the experienced team of staff produce top class results to ensure success of any private party."
• "The best part of this stay was the extraordinary location so green an relaxing."

Cons:

• "Multiple time stuck in traffic trying to get back to my hotel because they hosted functions that shut down the roads and stopped you from being able to park near your hotel room."
• "Breakfast which was #£9.99 each way over priced."
• "This greedy golf club takes far too many bookings therefore waiting times between shots are far too long."
• "The hotel rooms are very expensive for a very basic room."
• "The menu in the restaurant is very poor and so is the service."
• "I had to pay £,12 for me to take my wine."
• "The accommodation is average and the bathrooms need refurbishment."