David Lloyd Royal Berkshire Reviews Summary

Facilities and Equipment

Pros:

• "The facility itself is impressive, offering a wide range of amenities and equipment - THE perfect place to achieve your fitness goals."
• "This is an amazingly awesome club !!!!, it provides a respite space for people of all walks of life the facilities are fantastic from the gym to swimming pools and tennis courts."
• "It has a fantastic gym, tennis court and spa area."
• "Amazing facilities. 12 tennis courts, a gym, a spa, sauna and a bunch of other things."
• "The facilities here are top-notch, always well-maintained, and impeccably clean."
• "The gym, pool, and tennis courts are pristine."
• "Fantastic facilities including an epic outdoor pool. Place is always spotless and staff are very friendly and professional."

Cons:

• "With the facilities they have there is room for improvement."
• "The changing room for the pools needs to be bigger and modernised and air con instead of hot air blowing making the room musty."
• "It's a little let down by the pool facilities, these should be much better for the price."
• "The pools are in urgent need of repair & updating."
• "The sauna and area very dated the tiles outside of sauna and matting inside needs the changing."
• "Facilities aren't even that great, yes the kit is modern and the gym is usually clean, but there's a lot of workout kit they don't have."
• "The whole place feels geared towards kids, adult only changing rooms always have kids in, the gym sometimes feels like a youth club."

Staff and Customer Service

Pros:

• "All the staff are so attentive and care about everyone's visit and make sure it's the best it can be."
• "Special thanks to Andy, who took the time to address all my queries with patience and a smile."
• "The staff in all areas are fantastic."
• "The staff are great and work hard to make the place look and feel welcoming and inclusive."
• "The staff were really helpful as I have a complex food intolerance. Andy was especially helpful and went out of his way to find out the ingredients in my food choice."
• "The staff are excellent, the cleanliness is impeccable, and the sense of community is remarkable."
• "This facility is Absolutely amazing!! My entire family goes to D.L and they love it !!! Clean tidy very polite Staff."

Cons:

• "Poor customer service and atrocious behaviour from staff members."
• "When I called to speak to a manager/supervisor I was told by a receptionist that the manager is unwilling to talk to me."
• "None of the staff members care (rude, poor customer service skills) especially management."
• "Staff become even ruder when we terminated our membership."
• "Admin staff and reception staff are incredibly rude."
• "I have encountered such a rude receptionist by the name of Jenny. Her customer service skills were extremely poor and attitude was absolutely disgusting."
• "Membership team were rude and dismissive."

Value and Membership

Pros:

• "I recently switched to off-peak gym membership which, at £80 per month, represents good value for money."
• "I’ve recently upgraded my membership from Platinum to Diamond and access to Royal Berks/Bracknell."
• "It’s perfect for our family. My 10 and 15 year old can use the gym, this is great as we can go together."
• "The club not only cares about your fitness, but you as an individual. I highly recommend this gym to anyone looking for a friendly, high-quality place to train."
• "Very happy with David Lloyd Royal Berkshire and the sessions included within the membership."
• "It is expensive but it is worth it."
• "It’s an expensive gym but when you are looked after from the moment you enquire and every day thereafter it’s worth every penny."

Cons:

• "Contracts difficult to terminate."
• "For what you pay you don't expect the customer experience and the business of the club to be so poor."
• "All is paid extra on long-term contracts that do not take into account the fact the circumstances can change."
• "Membership is very very expensive and goes up every year!"
• "I have been charged 344 pounds for facilities I didn’t use - charged me for July and August."
• "I simply am not willing to pay an increase of over 20% for an off peak Membership."
• "DON'T JOIN IF YOU WANT 8-15% INCREASES EACH YEAR!!!!"

Personal Training and Classes

Pros:

• "I’ve been having personal training sessions with Sean for a few months now, and he is absolutely fantastic!"
• "PT Sean Middleton is an incredible motivator!"
• "Sean Middleton has helped me to lose 11 pounds in weight and improve my overall fitness in a very short time."
• "The classes conducted by Helena and Gemma really push you to your limits and ensuring you are having fun at the same time."
• "The Blaze instructors offer classes that are motivational and fun."
• "Lazaro (pt) has been fantastic in guiding me through workouts and helping me to achieve my goals."
• "Having a new PT, Lazaro come into the gym with his motivational energy and all his skills and knowledge has been a game changer for me."

Cons:

• "Gym staff extremely POOR at cleaning procedures; not at all thorough at all - really disappointing."
• "It's a shame that David Lloyd have reduced the child care so much."
• "The crèche hours are gradually being reduced."
• "The place feels dated. There are only 3 toilets in the gents changing room which are falling apart."
• "VERY POOR COVID cleaning and protocols in the gym."
• "The whole place feels geared towards kids, adult only changing rooms always have kids in, the gym sometimes feels like a youth club."
• "The restaurant area is always dirty, on one occasion food had been on the floor so long it caused an ant infestation."